Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/
/>Summary Statement of Position:Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.Responsibilities:1.Approach - process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules. 2.Customer Knowledge - develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.3.Internal Know-How - demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.4.Resource Management - demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.5.Technical Competence - demonstrate basic knowledge of SunSource technology and services offerings.Required Education and Experience:Education: a minimum 2-year degree in fluid power or formal training in industrial technology or related field. Experience: 2+ years of customer service experience in a manufacturing or distribution environment. Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.Core Competencies:Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.