Job Summary
Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsibilities for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of clinical staff.
Essential Functions
Exhibits understanding and promotes the practice of safety and infection control standards, and ensures employee conformance.
Proficient in MDI, and able to ensure employee conformance to standard work and daily lead metrics.
Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
Responsible for daily improvement and care team tracking center.
Ensures Electronic Medical Record chart prep and accuracy (health maintenance).
Determines work procedures, prepares work schedules, and expedites workflow. Issues oral and written instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice.
Assists Practice Manager with the monitoring of time and attendance records and payroll for staff. Notifies Practice Manager of any staffing shortages and/or needs. Assists with coverage of those shortages. Assists Practice Manager with daily staffing of clinical positions at assigned location. Arranges coverage for sick call-ins, vacations, leaves, and other time off.
Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of Practice Manager.
Qualifications
High School Diploma or equivalent
Successful completion of a competency based orientation program
5 years of relevant experience working in a physician practice or healthcare setting required
Experience working as a Medical Assistant, Paramedic, Licensed Practical Nurse (LPN), required
Experience using EPIC required
One of the following licenses/certifications required upon hire:
CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants
CRT-Medical Assistant, Certified (CCMA) - NHA National Health Career Association
CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing
CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals
CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists
LIC-Paramedic License - State of Michigan
LIC-License Practical Nursing (LPN) - State of Michigan
CRT-Basic Life Support (BLS) - AHA American Heart Association, or, ARC American Red Cross 90 Days required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
Waist to Waist > 5 lbs: Seldom up to 50 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 5 lbs
Bilateral Carry > 5 lbs: Seldom up to 25 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Occasionally
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Occasionally
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity
[None = No; Seldom = Yes]: Seldom
Primary LocationSITE - ICC Beltline - 2750 East Beltline - Grand Rapids
Department NamePrimary Care - Beltline ICC
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work7 a.m. to 7 p.m., Variable 8 hour shifts
Days WorkedMonday to Friday
Weekend FrequencyN/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of... For full info follow application link.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.