MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!
Title: Intake Coordinator
$21.48 - $29.50 / Posted Thru: 2-2-24
Location: Remote/Virtual - Must Live in Michigan
Purpose: This position will serve as an Intake Coordinator for the Michigan Department of Health and Human Services, Lead Services Section (LSS). This position shall evaluate, process and present for approval, client applications and documentation for the Lead Safe Home Program (LSHP). This position shall ensure that applications are evaluated per pre-set eligibility criteria and processed in a thorough and timely manner, and additional tasks related to the LSHP are complete appropriately and following all federal, state, and local regulations and policies related to lead-based paint. This position will assist the central intake position with application and referral flow of all LSS applications to appropriate regional lead hazard control programs, grantees, and the Lead Prevention Fund program.
Duties and Responsibilities:
Receive all LSS applications and referrals (i.e., paper, email, phone, etc.)
Confirm that the application was received with the applicant via phone/email.
Record all referrals into MICLEAR data management system.
Determine lead program eligibility and distribute accordingly.
Enter Detroit applications for LSS into MICLEAR and provide referral.
Evaluate and process all documentation related to Lead Safe Home applications. Assign cases to applicable field staff in a timely manner.
Collect, evaluate and process LSHP applications, including program eligibility assessment, income qualification, verification of property taxes and collection of building, site, and property owner information. Applications should be assessed and approved or assessed and follow-up letters sent within two (2) weeks of receipt or sooner for high blood lead level cases.
Entry of application data to MiCLEAR database and the Healthy Homes Grants Management System, or other databases or spreadsheets as necessary.
Generate follow-up letters and/or place calls to families regarding LSHP application, following LSHP procedures.
Work with LSHP Lead Departmental Analysts to assign cases to Regional Field Consultants based on geographic boundaries and current caseloads.
Communicate daily with Lead Departmental Analysts on case status and case assignment to Regional Field Consultants.
Schedule Regional Field Consultants for Lead Inspection/Risk Assessment or Elevated Blood Lead Investigations or other appointments, as needed.
Work with Regional Field Consultants to schedule contractor pre-bid walkthrough with property owners and contractors. Send walkthrough notices via email and facsimile to eligible contractors.
Serve as initial point of contact for clients wishing to apply to LSHP, or for those who have already applied and have questions on their application.
Assemble and process Lead Safe Home Program Tier II Environmental Review package.
Work with Regional Field Consultants to assemble State Historic Preservation Office review package.
Search and assemble additional documentation related to Toxic Release data, underground storage tanks, coastal zones, flood plan management and other environmental factors on a per project basis.
Provide Environmental Review package to LSHP Lead Analysts and LSHP Unit Manager for review and approval.
Provide outreach as required to Lead Safe Home Program clients or potential clients.
Weekly, place calls to parent/guardian of children with lead levels of 10ug/dL (or current value) or higher to ensure receipt of LSHP application mailing and encourage completion of application. Assist client as needed in filling out application.
Work with potential clients via telephone or in-person to fill out applications for the LSHP.
Assist LSHP Lead Departmental Analysts and LSHP Unit Manager with special projects, as requested.
Assist LSS staff in collection of data related to federal grant applications, as well as other duties related to preparation of grant proposals.
Assist with special projects or assignments, as needed.
Always represent the best interests of MDHHS and MPHI.
All other duties as assigned.
Education: Education typically acquired through completion of high school.
Experience: One year of experience performing administrative support activities.
Important Skills and Characteristics:
This position requires an individual who can work well within diverse demographics, under short timelines and high-pressure situations and can produce thorough and accurate end results, often requiring multi-tasking.
Be able to coordinate and prioritize work on multiple projects amid frequent interruptions and redirection.
Ability to effectively communicate on matters, verbally and in writing, at a level appropriate for the audience.
Ability to collect, organize, and comprehend large amounts of data effectively and accurately.
Maintain a professional demeanor in sometimes confrontational or argumentative situations.
Ability to work well as a team player but also be self-motivated.
Ability to multi-task effectively and time-efficiently with minimal supervision.
Ability to make independent decisions on work priorities.
Ability to represent the State in managing telephone and written inquiries, responses, and other communication.
Experience with MS Word, Excel, PowerPoint, and Outlook.
Attention to detail.
Work Environment and Physical Requirements: Physical requirements consistent with a standard office environment. Transport supplies to sites around the state on an occasional basis. Items and supplies can be bulky and weigh up to 40lbs. May occasionally go door-to-door to educate... For full info follow application link.
MPHI is an Affirmative Action/Equal Opportunity Employeer