The Customer Experience Associate (CSA) will serve as one of the primary points of contact for all day-to-day activities within the Client Experience Team.? The CSA will be responsible for establishing a solid and trusted relationship with assigned clients and managing any assigned client relationships.
Daily as the CSA you will be responsible for providing support to the Client Experience Team to which you are assigned as well as collaborating across various departments within R1 to enhance the client experience and safeguard client retention. To thrive in this role, you must have a dynamic personality and approach client relationships from the client's perspective using effective and proactive communication, analytical skills, and daily leadership. The Client Experience Associate will be tasked with various project leadership opportunities that require a high-level of cross-collaboration with multiple organization units.
Responsibilities:
Client Relationship/Management: 40%
Client Business Reviews and Meetings: 20%
Collaborates with other R1 functions: 35%
Document the customer experience in CRM: 5%
Works collaboratively across functions to ensure operational excellence to nurture and ensure client satisfaction leads to growth and retention
Ensures mutual understanding of goals, objectives and action plans related to client's revenue and book of business.
Participate in the contracting and contract renewal process.
Contribute toward region and client-level strategic planning.
Assist Client Experience team in project kick-offs and business reviews as needed.
Develop best-practice account management and client experience methodologies as assigned.
Required Qualifications:
2+ years of account management, relationship management, client experience management, and/or revenue cycle operations consulting experience working with Director-level partners, is preferred
Healthcare revenue cycle experience working with acute care provider organizations, preferred
Bachelor's degree, preferred
Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)
Ability to travel up to 40%
For this US-based position, the base pay range is $55,905.07 - $81,864.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Learn more about Benefits (http://go.r1rcm.com/benefits) at R1
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Tuition Reimbursement
Parental Leave
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
To learn more, visit: R1RCM.com
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R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1's proven and scalable operating models seamlessly complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.
Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol "RCM."