Job Summar
Under minimal supervision, communicates and works together with customers and Information Services (IS) team members to configure, install, preventatively maintain, improve and troubleshoot medical and non medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Documents problems and resolutions, and escalates appropriately, when necessary. May perform team and/or end-user training. Participates in the testing and evaluation of new technology solutions, as well as implementing prototypes. Competent to work on any type of medical equipment within a diverse customer portfolio, but at times requires guidance from others.
Essential Functions
Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of medical and non-medical health care-related equipment and their systems.
Serves as a resource for technology projects and initiatives.
Works as the primary point of contact for problem identification and the driver for issue resolution. Willing and able to begin troubleshooting any medical or nonmedical device, with the understanding that oversight by a vendor-trained colleague will usually be available, if needed. Develops the appropriate related documentation, and knows when an issue should be escalated for additional support.
Participates in medical equipment training provided by vendors, and uses that knowledge to provide on-the-job training to other technicians, as well as to serve as the subject matter expert on that equipment.
Tests and evaluates new medical or non-medical equipment, and works with others to implement prototypes.
Responsibilities include, but are not limited to, monitoring, processing and documenting work orders; maintaining knowledge of anatomy and physiology, and medical device repair; and the administrative components of inventory management, including product ordering, shipping and receiving and inventory control.
Qualifications
Required High School Diploma or equivalent
Preferred Associate's Degree
2 years of relevant experience Required
CRT-Biomedical Equipment Technologist (CBET) - AAMI Association for the Advancement of Medical Instrumentation preferred
Primary Location
SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn
Department Name
Biomed - CH East
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7 a.m. to 3:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
Variable weekends
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
