Field Service Technician - Safes
Dearborn, MI
Full Time
Services
Mid Level
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Low Voltage, Bank Equipment, and Appliance Technicians
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Are you looking for a career with a first-class industry-leading global company?
Do you have a knack for fixing things?
Do you like to know what makes things work?
Do you like to work independently with just your vehicle, tools, and favorite tunes?
Are you technically savvy with a mechanical aptitude whose skills are transferrable?
Do you enjoy providing best-in-class service?
Do you want to work with some of the largest retailers and banks in the banking industry?
If you answered yes, then we have the right career opportunity for you at Cennox as a Field Service Technician- Safes! Not only will you be provided with complete training on every aspect required to do the job, but you will also have excellent opportunities to expand your skills and develop within a thriving business in a "Make it Happen" diverse and inclusive culture!
As a Field Service Technician - Safes, you will be responsible for supporting the commercial services department in Dearborn/Detroit, MI by providing quality service on our various projects. The Field Service Technician - Safes will service customers by determining issues with products, resolving problems, performing preventative maintenance, installation, and training customers on the proper use of equipment. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers' expectations.
This role focuses on providing high-quality repairs, installation, and troubleshooting safes, vaults, and ATMs. No two days are the same and no two locations will be either. One day you could be on site all day and the next, on call waiting for the next booking. This role is hourly and comes with a company vehicle.
You will need to be able to work in a fast-paced environment and adapt to changing priorities. This role requires you to work as part of a team as well as independently, have great attention to detail, and be able to carry items up to 50 pounds or more.
As a valued member of the Cennox family, you will receive:
A company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
Full in-house paid training in Atlanta, GA
Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director
Competitive Pay: Generous starting salary and paid training
Total Rewards: All the ways we invest in you-at work and in life
If this sounds like you, apply today and a member of our Recruitment Team will be in touch!
Please see job duties, responsibilities, and requirements below:
Provide onsite technical support and repairs of customers' equipment, which may include training customers on the proper use of equipment
Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and status of equipment. Keep reports of service requests and complaints.
Troubleshooting and solving emergency service requests.
Quickly respond to moderate or complex service orders.
Respond and service all assigned on-call service calls.
Drive company vehicles to various customer locations as directed by Dispatch. Be readily available to accept a repair, install, and/or preventative maintenance calls from Dispatch
Report defective material or inaccuracies
Organize and manage paperwork, inventory tools, and parts
Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)
Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis
Provide weekly vehicle maintenance
Travel local and out-of-state travel, as required.
Performs other duties as assigned
Skills/Requirements:
Smart-phone familiarity and technologically savvy
Working knowledge of Microsoft Office (Word, Outlook, Excel)
Experience with mapping and routing applications such as MapPoint or Google Maps
Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
Ability to complete the work on small, moving parts accurately and carefully
Good organizational skills
Ability to interpret written instructions and documents
Ability to learn through telephone training
Ability to work independently with minimum supervision
Ability to communicate and provide excellent customer service
Valid driver's license and driving record in Good Standing
Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the future
-May be subject to drug and alcohol testing.
Experience:
3+ years' experience with low voltage electronics, mechanical systems, and computer experience
Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus
3+ years of previous field service experience, preferred
Vocation or trade school training may be used in lieu of work experience
Military experience is a plus
Education:
- High school diploma or equivalent
Physical Requirements:
Ability to lift and move 50 or more pounds
Ability to work indoors and outside (including during inclement weather)
Ability to stand for long periods
Ability to sit and drive a vehicle with extensive travel
Ability to climb, bend, stoop, and reach freely
Must have good hand-eye coordination
Vision correctable to 20/20
We Offer Incredible Perks & Benefits including, but not limited to:
Competitive Pay
Paid vacation, sick days, and holidays
Comprehensive Health, Dental, and Vision Insurance
HSA and FSA Health Care Accounts
401k Plan with Employer Match
Company Paid Life Insurance
On-Going Learning & Development Training
Company Vehicle, Fuel and Credit Cards for Expenses
Company Provided Cellphone, Tablet, Laptop
Employee Assistance Program, and so much more!
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us atwww.cennox.comto learn more.
