CLASSIFICATION TITLE:
Quality Program Clerk (Part-time)
SALARY:
$16.35 - $21.15
DEPARTMENT:
Office Of Senior Services
Closing Date:
02/06/2024 12:00 a.m.
FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
GENERAL SUMMARY
Under direction of Program Coordinator, assists in daily programming and on-site support. Ensure consistent quality control and implementation of program policies and procedures. Implement programming and services that create a positive and welcoming environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assists with the implementation of procedures to support grant objectives.
Encourages senior participation by creating a pleasant and friendly atmosphere.
Ensures compliance and consistent implementation of program policies and procedures, grant service standards, quality control, health codes and safety regulations.
Oversees and evaluates daily operations of dining sites and meal distribution locations; training, coaching and assisting with problem solving of Food Service Aides to mentor and support.
Assists with Senior Dining operations and assists with Meals on Wheels deliveries, as needed.
Schedules regular speakers and plans activities and special events for sites within assigned region.
Maintains accurate records of necessary documentation for agency and funding source.
Attends staff meetings, in-service or trainings as scheduled; assist with facilitation of trainings and new hire onboarding.
Assists with volunteer recruitment when assistance is needed.
Provides information and referrals for Aging Network services as needed.
Acts as liaison between Program Coordinator and Food Service Aides.
Acts as liaison, representative and/or resource person between the Office of Senior Services and community partners and the public.
Operates an automobile to perform assigned job functions.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
Preferred Education and Experience
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A minimum of one (1) year supervisory experience, preferably working in human or community service
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Possession of an associate degree
Required Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Skill in:
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Organizational ability and initiative
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Effective problem solving skills
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Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with clients, co-workers, community partners and the public
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Assigning, prioritizing, monitoring and reviewing work assignments
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Working with diverse cultures and populations
Ability to:
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Instruct, direct and motivate others
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Work independently and meet deadlines with minimal supervision
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Effectively speak, write and understand the English language
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Effectively speak, write and understand a language other than English is preferred
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Understand and carry out oral and/or written instructions
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Accurately organize and maintain paper documents and electronic files
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Maintain the confidentiality of information
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Conduct oneself with tact and courtesy
