Metro Health (now the University of Michigan Health-West) is looking for Supervisor Specimen Processing - Laboratory * Days - 40hours/week
The Specimen Processing and POC Supervisor is responsible for the day-to-day operations and efficient processes so caregivers can accurately order, receive, process, and distribute laboratory specimens in a timely fashion. Provide direct supervision of first-line caregivers.
Reporting Relationships:
Who reports to this position: Laboratory Assistants, Laboratory Technical Assistants and Send Out staff. All above positions will be addressed below as “Caregivers.”
Who does this position report to: Lab Manager
Essential Functions and Responsibilities:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Lead in a manner that is consistent with the University of Michigan Health-West values and that creates a culture in which caregivers feel engaged and are encouraged to succeed and develop.
Ensures that all specimens are ordered, received, processed, and distributed to the appropriate laboratory section(s) in a timely manner.
Reviews and ensures the accuracy and quality of caregiver’s work.
Ensures proper staffing levels, workflow, and efficient utilization of resources.
Conducts competency assessments and performance appraisals and maintains appropriate documentation.
Oversees policy and procedure development within Specimen Processing and ensures compliance.
Identifies and implements opportunities to improve procedures, processes, speed, quality, and effectiveness.
Conduct Root Cause Analysis (RCA) of errors and incorporate findings into policies and/or training programs, as appropriate.
Work cooperatively with the Laboratory Supervisors to create orientation, remedial training, and continuing education for Caregivers.
Delegates clear responsibility, accountability, and authority to meet mutually agreed upon expectations to first line caregivers.
Create an engaged workforce by hiring, scheduling, counseling, teaching, training, coaching, developing & recognizing Caregivers. When necessary, provide fair & consistent constructive criticism and/or discipline and provide input to the manager concerning the termination of first line caregivers.
Provide caregivers with regular feedback regarding their performance and complete annual evaluations.
Identify needed quality improvement initiatives and participate in the laboratory’s quality improvement program.
Participates in monthly general lab and supervisor meetings.
Determines the development needs and training opportunities of first line caregivers and fosters growth opportunities.
Monitors daily quality, customer satisfaction, and service utilization and initiates short term corrective actions as needed.
Participates in the development of section budgets.
Demonstrates knowledge and respects patient, service provider, organizational confidentiality and HIPAA Security procedures and protocols as defined under the HIPAA Privacy and Security Procedures.
Follows established HIPAA privacy procedures when using and/or disclosing protected health information.
Maintains and protects patients’ rights under the HIPAA Privacy Standards.
Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
Education, Knowledge, Skills and Abilities:
Education:
Bachelor’s degree or High school diploma and five years’ experience in clinical laboratory, production process, or business.
Experience, Skills & Abilities:
Three years’ experience in a clinical laboratory, production process, or business.
Knowledge of process development and improvement.
Demonstrate resource development skills.
Systems analysis skills.
Demonstrated ability in problem identification and resolution
Excellent communication skills, both written and oral.
Knowledge of the computer information system.
