Tubelite Inc., is a responsive, West Michigan based, leading supplier of storefronts and entrances to the glass and glazing industry since 1945. Our customer's success is our mission, with a strong focus for on time and complete delivery and our damage-free guarantee. Tubelite Inc. also cares for our environment including providing LEED energy efficiency credits, recycling of raw materials and finishes that are applied using environmentally friendly processes.
The Client Services Representative follows established procedures to correctly and efficiently process stock and modified client orders in the order entry system. The Client Services Representative develops relationships with clients to ensure client expectations are met.
Processes client stock and modified orders for clients
Project manages client orders from production through delivery for clients
Communicates any changes or problems with order to clients. Acts as the client's primary point of contact for most questions and issues
Provides excellent customer service by responding to client questions or requests for information in a timely manner
Provides excellent customer service by working with the client and Tubelite's production and/or shipping departments
Works with clients to identify client concerns and issue replacements in a timely manner for any missing, damaged or incorrect products
Associates Degree (preferred) or equivalent work experience
Excellent written and verbal communication skills
Strong attention to detail
Excellent customer service skills
Excellent computer skills, particularly Microsoft Excel and Word
Ability to work well under pressure
Ability to multi-task
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
Equal Employment Opportunity/Women/Minorities/Protected Veterans/Individuals with Disabilities