SUMMARY
We are seeking a highly skilled and motivated ServiceNow Engineer to join our Automation and Metrics team at Adient LLC and take ownership of our ServiceNow platform. The successful candidate will be responsible for the overall administration, configuration, and maintenance of our ServiceNow environment to ensure optimal performance and alignment with business needs within Adient.
Primary Duties and Key Responsibilities:
- Administer, configure, and maintain the ServiceNow platform, ensuring its stability, reliability, and performance.
- Collaborate with cross-functional teams to gather requirements and implement solutions that align with business processes and objectives.
- Design, develop, and implement ServiceNow modules, workflows, API’s, forms, and integrations to meet specific business needs.
- Perform regular system upgrades and apply patches as required to maintain platform security and functionality.
- Monitor and troubleshoot issues related to the ServiceNow platform, including diagnosing, and resolving technical problems and working with vendors when necessary.
- Create and maintain documentation, including process flows, configuration specifications, and user guides.
- Collaborate with IT security teams to ensure the platform adheres to security best practices and compliance requirements.
- Provide training and support to end-users, including creating training materials and conducting workshops as needed.
- Stay up-to-date with industry trends and best practices to continuously improve the ServiceNow platform and drive innovation and maturation.
- Management of ticket incidents related to ServiceNow and other IT Platforms for resolution.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience wil be considered.
- Proven experience as a ServiceNow Administrator, including hands-on experience with configuration, customization, and administration of the ServiceNow platform.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, CMDB, Asset Management, etc.
- Proficiency in JavaScript, XML, HTML, and other scripting languages used in ServiceNow development.
- Experience with integrating ServiceNow with other systems and applications.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
- ServiceNow certification(s) such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is a plus.
- Ability to work independently and as part of a team, with a proactive and collaborative approach.
COMPANY INFORMATION: Adient is a global leader in automotive seating. With approximately 75,000 employees in 33 countries, Adient operates 208 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing — and into more than 20 million vehicles every year. We are a global leader in automotive seating because of our people — a team of adventurous thinkers and passionate high performers who make it all possible. We pride ourselves on being at the vanguard of new industry trends and technologies. When you join Adient, you’ll play an important role in helping us improve the experience of a world in motion. At Adient, we care about your character just as much as your qualifications. Because for us, it’s more than the job. It’s about committing to your responsibilities. Creating a global community and empowering your teammates. That’s why we work hard to ensure our employees — no matter their race, gender, gender identity or expression, sexual orientation, age, pregnancy, caste, disability, union membership, ethnicity, religious beliefs or the stage of their careers — can see the difference their work makes for our customers and their consumers around the globe.
PRIMARY LOCATION
Central Tech Unit Plymouth MI
