Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
Answer and address customer concerns and questions. Direct customer to the appropriate source when unable to address customer questions. Handle multiple customers effectively with tact and a sense of urgency.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· Requires high school diploma or GED
· Previous computer experience and basic math skills preferred
· Previous customer service or optometric tech experience preferred.
· Computer and/or electronic medical records knowledge preferred.
· Retail and/or hospitality and/or customer service experience preferred.
· Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
· Communication Ownership
· Understanding Motivation
· Sensitivity Excellence
· Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
· Be self-directed
· Be flexible and committed to the team concept
· Demonstrate teamwork, initiative and willingness to learn
· Be open to new learning experiences
· Accepts and respects diversity without judgment
· Demonstrates customer service values
Organization: Community Care Services
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region's major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. visitHenryFord.com.
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.