Description
TECHNICAL SUPPORT ENGINEER (Software Applications)
Location: United States, Remote
Employment Type: Full-Time
ABOUT THE JOB
We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service.
PRIMARY DUTIES AND RESPONSIBILITIES
Respond to product-related customer issues and contact customers to triage problems.
Provide remote product support for OneStream customers and troubleshoot product configuration issues.
Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.
Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
Submit software bugs to development teams.
Update and maintain technical knowledge base articles.
Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible.
Assist in developing innovative solutions and building strong relationships with customers.
QUALITIES OF A SUCCESSFUL CANDIDATE
REQUIRED EDUCATION AND EXPERIENCE
College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience)
Experience working with Financial Management Software Applications
3+ years Software Application troubleshooting experience.
Knowledge of Finance and Accounting practices and principles.
PREFERRED EDUCATION AND EXPERIENCE
Experience solving financial-driven support issues.
Prior experience and/or certification with any of the following products:
OneStream
Oracle Hyperion HFM, FDM, Planning, Essbase
Blackline
SAP Outlooksoft BPC
SAP BOFC (Cartesis)
IBM Cognos or other EPM solutions.
Other proprietary software, especially financial related.
Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing.
Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V).
Microsoft Certifications (Windows , SQL Server ,Azure, Office-Excel)
TRAVEL
Regular travel is not expected for this position; however, travel may arise as necessary.
SUPERVISORY
None
PERSONAL ATTRIBUTES
Technical capacity
Problem Solving/Analysis
Organizational Skills
Customer/Client Focus
Decision Making
Initiative
Strong communication skills
Legally authorized to work for any company in the country where this position is located without sponsorship
WHO WE ARE
OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.
OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTREAM TEAM
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry specific)
Strong culture and camaraderie
Multiple training opportunities
OneStream Software is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
