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At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified". There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
STORE MANAGER
Title: Store Manager
Reports To: District Manager
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Position Summary:
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
Major Responsibilities/Essential Functions:
In order of importance, list primary job duties this position is responsible for achieving. Each statement should relate to an end result or objective. Use a separate page to document additional responsibilities.
Vision and Purpose:
Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals.
Customer Obsession:
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach
Compiles and follows up on customer requests.
Critical Thinking & Innovative Action:
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.
Employee Experience:
Demonstrates a commitment to the Company's People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Diversity, Equity and Inclusion:
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.
Performance Excellence:
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.
Work Schedule:
During non-peak periods, managers should aim for a five-day, 40-hour work week.
Schedule based on the right time to effectively run your business.
A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind:
Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
NOTE: Hours will increase during peak selling periods.
Position Qualifications:
Education Required: Minimum of 2 years of college preferred
Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience
Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Preference will be given to candidates that are Diamond Council of America (DCA) certified.
Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology
