Job Details

Job Title:  Manager, Employee Experience

Job Status: Full-time

Job Summary: Under general supervision, the Manager of Employee Experience is responsible for cultivating ACCESS’ employer brand as a great place to work, and leading initiatives to improve employee performance and experience. The employee tracks ACCESS’ people metrics and using that data proactively to help ACCESS staff be productive and engaged at all points of the employee lifecycle. The employee works with interdepartmental teams to develop strategies that promote better employee recruitment, engagement, performance, efficiency, development, retention, and customer service.

 Essential Duties and Responsibilities:

• Together with the ACCESS leadership team, responsible for the development and execution of organization’s excellent talent strategies encompassing employee recruitment, engagement, performance, efficiency, development, retention, and customer strategies  
• Create a sustainable employer brand as a great place to work from the inside out in order to attract, hire, and retain top talent
• Work with ACCESS leadership team to create a high-performance culture, including developing staff productivity and performance benchmarks
• Collect and measure relevant people metrics, including productivity and performance, time to hire, engagement, satisfaction and develop action plans accordingly 
• Develop internal advisory committee to help inform initiatives to improve and maintain ACCESS’ organizational culture and ways to make ACCESS a great place to work 
• Design and implement employee development initiatives including training, mentorship, and career planning programs  
• Support ACCESS-wide continuous improvement processes, including facilitating Quality Improvement Steering Committee
• Support organizational capacity building and evaluation and learning efforts through a human resources lens
• Support leadership in developing organizational structures
• Ensure that HR practices are established and function with an equity and inclusion lens while serving business priorities
• Administer ACCESS performance management system including 60-day reviews, annual appraisals, and other performance initiatives  
• Coach and support supervisors on handling employee performance issues  
• Support Director of Human Resources on employee relations and performance issues and progressive discipline  
• Conduct stay and exit interviews with employees to understand employee experience and address any issues
• Modernize and improve efficiency and effectiveness of HR systems
• Think strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organization
• Support the planning and execution of ACCESS events
• Maintain compliance with various annual government reporting requirements
• Maintain currency in employment and benefit laws and other HR related matters
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker’s Compensation
• Advanced concepts, principles and practices of federal and state employment laws and practices

Skill in:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Marketing and branding
• Project management
• Critical thinking and problem resolution
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Communicate effectively, both orally and in writing
• Gather information, identify linkages and trends and apply findings to assignments
• Interpret and apply policies and identify and recommend changes as appropriate
• Partner with other functional areas to accomplish objectives
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
• Attend to detail, while maintaining a “big picture” orientation
• Organize and prioritize multiple tasks and meet deadlines
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships both within the organization and with external partners, specifically community partners

Educational/Previous Experience Requirements:

• Minimum Degree Required:
  • Bachelor’s degree
  • Master’s degree preferred
• Required Disciplines:
  • Human Resources, Public Administration, Business Administration or related field

                                       ~and~

• At least four years of experience in human resources, marketing, and/or operations, preferably in a non-profit setting, with experience leading recruiting, performance management, and employee engagement initiatives
• Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • PHR or SHRM-CP preferred

Working Conditions:

Hours:  Normal business hours, some additional hours may be required

 Travel Required:  Local travel up to 15%

 Working Environment:  Climate controlled office