Job Details

CLASSIFICATION TITLE:

Interstate Investigator

SALARY:

$51,351.57 - $66,418.96

DEPARTMENT:

Friend Of The Court

Closing Date:

01/18/2024 12:00 a.m.

FLSA STATUS: Non-exempt - Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

GENERAL SUMMARY:

Under direction, performs case management activities, initiates and responds to interstate child support enforcement requests, analyzes factual situations and determines appropriate course of action for an interstate situation, summarizes and analyzes information for the purposes of updating interstate resource. Corresponds in written and electronic form with other inter-governmental agencies.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Interviews applicants to obtain information necessary to prepare the petition in the format required by Federal Regulations.           

Investigates and examines business, personal or public records and documents to establish facts and authenticity of data in the context of support contributions.                  

Collects and analyzes documentation necessary to petition other jurisdictions for enforcement assistance as it relates to child support.

Collects, analyzes and integrates relevant information concerning changing laws and regulations involving interstate enforcement of child support.

Conducts support investigations and prepares orders on interstate cases as warranted.

Establishes and maintains a case management database.

Schedules and completes required status requests to other states and countries following the issuance of petition for assistance.

Processes routine responses to interstate inquiries and requests for documentation.

Reports to Judicial Service Officer/Attorney, Enforcement Division Director, and/or Friend of the Court on progress of cases, as directed.

Prepares and/or serves legal papers, as directed.

Operates an automobile while performing assigned duties. (if applicable)

Performs related work as required.

QUALIFICATIONS:

Required Education and Experience

• Associate Degree, preferably in Business, Accounting, Psychology, Social Work, Paralegal Studies or a related field from an accredited college or university

• Previous experience in investigative techniques and/or analytical responsibilities in a court setting

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license, operable automobile and insurance

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Modern office procedures and methods

• Legal terminology and proceedings, the court system in the State of Michigan, and Friend of the Court policies and procedures

• Interstate law (UIFSA, URESA, Full Faith and Credit Friend of the Court systems; including the Michigan Child Support Enforcement System (MiCSES) and OnBase Imaging System

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public

• Providing customer service to internal and external customers via phone, email and in person

• Performing a variety of duties, often changing from one task to another of a different nature

• Organization and time management

• Operating personal computers with current versions of office efficiency software and applications

• Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting

Ability to:

• Provide excellent customer service to both internal and external customers with tact and courtesy

• Adjust to and interpret the policies and practices of other jurisdictions

• Make decisions in accordance with laws, regulations and established policies and procedures

• Effectively speak, write and understand the English language

• Speak and understand a language other than English is preferred

• Understand and carry out oral and written directions

• Meet schedules and deadlines of the work

• Interview, investigate and analyze the circumstances of a case involving multiple support orders for multiple jurisdictions, usually involving the courts and enforcement

• Maintain the confidentiality of information and professional boundaries

• Read and understand laws, rulings and other published guidance