CLASSIFICATION TITLE:
Advocate- Senior Services (Part-time)
SALARY:
$18.67 - $24.14
DEPARTMENT:
Office Of Senior Services
Opening Date:
11/29/2023
Closing Date:
12/12/2023 12:00 a.m.
FLSA: Non-exempt - overtime pursuant to collective bargaining agreement and/or human resources policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
GENERAL SUMMARY
This position works 25-29 hours per week during regular business hours. This is a hybrid position - working in the community, remotely and at our administrative office in Clinton Twp. Employees will utilize their own vehicle for work travel within their assigned region of Macomb County.
Advocate will assess and verify eligibility for Meals on Wheels through in-home visits or telephone to complete assessments; makes appropriate referrals and assists clients in completing applications to access public benefits; represent department at community events; present on department services; performs related work as assigned.
Assesses and completes intakes for all programs and divisions of Macomb Community Action’s Office of Senior Services; conducts in-home visits to complete assessments, conducts eligibility reviews, makes appropriate referrals and assists clients in completing applications to access public benefits; performs related work as assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES
Identifies and assesses the needs of individuals and families for agency programs and services, community-based services and/or in home services.
Performs intakes and assessments of all clients, including home bound individuals, to assess eligibility for services.
Schedules and conducts assessments with clients within established protocols.
Identifies those individuals with health and nutritional risk and makes recommendations for appropriate interventions.
Assists clients in obtaining necessary services which includes emergency, or on-going needs for food, shelter, or other basic requirements.
Researches and maintains a comprehensive list of available community services and makes referrals as appropriate.
Maintains accurate up-to-date records of all services provided and uses applicable computer software as required.
Provides services for identified clients in a specified geographic region.
Prepares and provides community education presentations on services available to clients.
Attends professional development training and administrative team meetings.
Operates automobile while performing essential duties.
Performs related work as assigned.
QUALIFICATIONS
Required Education and Experience
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Associate’s degree from an accredited college or university in Gerontology, Psychology, Social Work, Human Services, or a related field
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1 year of experience in the Human Services Field
Required Licenses or Certifications
Preferred Education and Experience
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Bachelor’s degree from an accredited college or university in Human Services, Early Childhood Development, or a related field
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1 year of home visit experience
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
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Current case management techniques and practices
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Knowledge of utilizing community resources and networks
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Agency programs, services, policies and procedures
Skill in:
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Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff, clients, families, outside professionals, agencies, and the public
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Working with diverse populations
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Proficient use of portable computer equipment
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Effective written, verbal communication and public speaking skills
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Performing a variety of duties, often changing from one task to another of a different nature
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Assigning, prioritizing, monitoring, and reviewing work assignments
Ability to:
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Effectively speak, write and understand the English language
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Speak and understand a language other than English is preferred
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Communicate with families in a professional manner
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Understand and carry out oral and written directions
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Work Independently
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Accurately organize and maintain records
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Maintain the confidentiality of information
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Conduct oneself with tact and courtesy
