Help Desk Support
We are currently
seeking an enthusiastic and energetic IT Support Desk to join our team. The
candidate must have a broad knowledge of computer software, hardware and
networks. They will aid in resolving a wide range of issues and should be
comfortable and confident in basic problem-solving skills.
S/He will be the first level of technical support when our customers reach out for help. As
such, it is imperative that the candidate is both technically inclined as well
as a patient and engaging individual. Personality is important - the ability to
have a casual and non-technical discussion to better understand the problem and
diffuse customer frustrations is a must.
Help Desk Responsibilities -experience within all
of these job duties not required
Please apply to this
position if you have experience within any of these job duties. As we may have
other openings specifically for you.
problems reported by users and analyze and isolate issues
recommendations for resolving issues in a calm and methodical manner
system service boards, inbound email and receive inbound phone calls.
and notifications following defined procedures which vary by client.
assigned tasks in accordance to Service Desk guidelines.
workflow incidents within approved ticket and monitoring solutions.
supporting servers, laptop and desktop computers, printers, routers, switches,
firewalls, phones, mobile phones, software deployment, security updates and
Computer Sciences, Technology or relevant experience
experience in various Windows PC Operating Systems
Directory, DNS, DHCP and Group Policies
certifications is a plus
Additional Skills & Qualifications:
verbal and written communication is a must
problem-solving skills is a must
interpersonal skills is a must
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email email@example.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.