The Rapid is an award-winning public transit agency located in Grand Rapids, MI. Come join our team as a Transit Enforcement Officer!
The Rapid is looking for a Transit Enforcement Officer to join our team! The ideal candidate will be able to work a varied schedule (nights and weekend work may be required).
Starting pay is $21.05 per hour. Overtime may be needed if available.
Fringe Benefits: Health, dental, and vision insurance after 30 days, retirement plan with employer contribution, paid vacation and sick time that accrues after 30 days, gym membership reimbursement, onsite workout facilities
Position Summary:
This position is responsible for BRT fare Enforcement and is also charged with maintaining and protecting all Rapid customers, employees, agency facility assets, property and lost and found property from accidents, thefts, vandalism, illegal entry and alike. Responds to requests for emergency and non-emergency assistance in a professional manner. Observes and reports unsafe or irregular conditions while exercising sound judgment relative to all aspects of assigned duties protecting Rapid property. Provides high-quality customer service to customers while educating them on fare purchases, route operations and procedures. Issue warnings and/or citations to violators of fare policies in accordance with The Rapid policy. Applicants must be self-motivated, enthusiastic, and demonstrate good judgment. Individuals in this position will work a variable work schedule to include days, nights, weekend, and holiday hours of operation. The employee reports directly to and works under the general supervision of the Transit Enforcement Supervisor or other higher level team member. Supervision of others is not a responsibility of this class. Does related work as required.
ESSENTIAL FUNCTIONS
- Maintain the safety, security, and control of assigned Rapid buildings and property.
- Familiar with cultural differences in order to meet all different customer needs.
- Familiar with all emergency plans and be able to act upon them.
- Knowledge of The Rapid properties and routes.
- Represent The Rapid in the most professional, courteous manner.
- Highly familiar and adhere to all policies, procedures, and standards.
- Effectively handle any security and fare evasion-related incidents which may arise.
- Conduct required daily patrols and complete all required reports (daily and incident.)
- Control access to the building, monitor surveillance camera system for anything suspicious on Rapid property or near Rapid property, responsible of the key control systems.
- Alert Director of Security of anything suspicious and notify emergency services, when necessary.
- Maintain radio communication.
- Approach passengers and request proof of fare payment while riding the Laker Line, and educate passengers on the fare payment system.
- Assist with the operation of ticket vending machines when needed.
- Encourage fare compliance by providing a highly visible presence.
- Exercise sound judgment to abuse of the self-service fare collection system.
- Issue accurate, complete and legible citations to persons not complying with fare regulations.
- Testify in adjudication proceedings when required.
- Report and document observed or reported fare collection equipment malfunctions, observations of unusual occurrences and safety/security incidents.
- Provide general assistance and information about using The Rapid network.
- Cross-train and perform other duties as assigned.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Position Qualifications
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The ability to remain calm in pressure situations.
- Critical thinking skills.
- Excellent communication (verbal and written).
- Sufficient physical agility to perform assigned duties.
- The ability to pass a criminal background check, and pre-employment drug screen.
- Must be available 24/7/365 including holidays.
- Microsoft Office, Outlook Email, and the ability to learn new software as required.
Competency Statement(s)
- Accountability - Takes personal responsibility for the quality and timeliness of the work performed. Achieves results with little oversight.
- Communications - Ability to communicate effectively with others both orally and in writing.
- Customer Service - Ability to take care of the customers' needs in a firm, professional and courteous manner while following company procedures.
- Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Reliability - Prompt and dependable. At work as scheduled. Plans ahead and communicates scheduling concerns to leadership.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Safety - Maintain awareness and concern for on-the-job safety and participate in safety programs as directed/scheduled.
Minimum Qualifications: A High School diploma or equivalent. Plus either,
- An associate degree from an accredited educational institution in criminal justice degree or closely related program OR,
- Two (2) years full-time or it's part-time equivalent security experience in a fast-paced environment (preferably security, criminal justice, military police/security) with extensive exposure to the public. Previous experience in a customer forward-facing position requiring daily multiple interactions with members of the public preferred OR,
- Military MOS 31B police/security OR,
- Any equivalent combination of education and experience as defined above.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires extended periods of walking or standing including on a moving bus. Must be able to lift up to 25 pounds. May also include occasional bending, stooping, squatting, pushing and pulling. Employee is required to perform job duties in accordance with existing health and safety procedures and policies. Use of hands and arms is necessary primarily for use of office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus.
THE RAPID IS AN EEO EMPLOYER - WOMEN, MINORITIES, AND VETERANS ARE ENCOURAGED TO APPLY.
