Description
Who we are:
Founded in 1937, MSU Federal Credit Union is owned and operated by members of the Michigan State University and Oakland University communities. We offer financial services to MSU and OU faculty, staff, students, alumni association members, and their families as well as a variety of select employee groups.
Position Summary
The Application Administrator is responsible for effective provisions, installation/configuration, operation, and maintenance of software for MSU Federal Credit Union. This includes, but is not limited to, supporting all 3rd party applications, researching new patches and software releases, testing and applying software updates, and helping with the configuration of new features. The position is also responsible for building positive relationships with vendors. This individual ensures that software systems and related procedures adhere to organizational values, enabling staff and members. This individual will assist project teams with technical issues and implementations. These activities include the definition of needs, benefits, and technical strategy; research and development within the project lifecycle; technical analysis and design; and support of staff in executing, testing and rolling-out the solutions.
Work Location
This position is a hybrid role (remote option available) with a combination of working both onsite at the Headquarters 2 building in East Lansing and remotely. A schedule of expected onsite and remote work days will be discussed during the interview process.
Compensation & Benefits:
Salary Range:
Application Administrator- $66,000-$80,000+ dependent on experience
Application Engineer- $80,000-$100,000+ dependent on experience
Application Architect- $100,000- $120,000+ dependent on experience
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with an immediate 2:1 Match
Tuition Reimbursement
12 Weeks of Paid Parental Leave
Essential Duties and Responsibilities
Application Administrator:
Collaboratively works with business units, technical teams, and third-party vendors to create project plans, technical specifications, application diagrams, and technical documentation for new programs that interface with the Credit Union's systems. These programs must conform to department standards, business requirements, regulations, and industry best practices.
Implement, test, and maintain integrations between applications and other internal and external applications.
Serve as technical liaison between third party vendors and the Credit Union.
Provide Tier III technical support in accurately troubleshooting or researching software so that problems are resolved quickly without significant interruption to service.
Responsible for maintaining the core banking platform including monitoring, support, troubleshooting, upgrades, patching, and implementation of new modules/features.
Establish a high level of personal credibility and build strong relationship with team members and departments in the Credit Union.
Communicate project progress to project sponsors and management in meetings and by making timely updates to the department's ticketing and project management systems.
Assist in the maintenance of various servers and backups across the Credit Union's infrastructure.
Support the execution and completion of internal and external audits, including remediating findings and working with vendors to remediate findings.
Plan, document, and execute projects and proposals from conception to implementation.
Create and help maintain technical documentation for programs and systems implemented and supported by the Application Services department.
Document/update processes and procedures for supporting applications.
Proactively suggest new techniques and technologies to improve system processes and systems reliability.
Maintains accurate and appropriate change control records.
Plan, prioritize, estimate, manage, and deliver projects and work efforts on time.
Recommend modifications to business processes and technology to reduce user problems.
Handle application software monitoring, tuning, problem resolution, implementation, configuration, upgrades, and patches.
Provides on-call support on a rotating schedule or as needed for emergency situations, including outside of normal business hours.
Conduct system maintenance during off-hours as required.
Ensure application license and service agreements related to assigned applications are acquired, executed, and renewed as necessary.
Keeps management advised of any system, hardware or usage problem whereby the integrity and security of any of the Credit Union's systems, and/or the level of service provided to members through such mediums is compromised or otherwise impaired
Assist with disaster recovery plans on production environment.
Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws.
Perform other duties and assist other employees, as assigned.
Application Engineer:
All Application Administrator duties and responsibilities
Develop advanced understanding of applications, supporting infrastructure and systems integration.
Have a proven track record of being able to plan, prioritize, estimate, manage, and deliver projects and work efforts on time.
Analyze and craft solutions to enterprise level business problems; design, develop, test, and implement Credit Union wide business solutions, often to reduce costs, improve business workflow, and advance the innovation of the organization.
Assist developers, functional leads,... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
