FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
GENERAL SUMMARY:
Performs routine to moderately difficult clerical duties according to established policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Performs clerical duties according to established policies and procedures.
Records or posts information in journals, files and/or other departmental records.
Verifies the accuracy of information and prepares forms, records, requests for funds and other documents.
Types and/or prepares vouchers, forms, memos, letters, records and other correspondence according to established policies and procedures.
Performs calculations and compiles information for and prepares various documents and reports.
Opens, sorts, tallies and records payments and other documents received.
Enters information on records and forms.
Compiles and maintains departmental files.
Distributes notices, forms and other documents.
Makes duplicate copies of reports and/or information and routes to proper persons, departments and/or files.
Receives incoming telephone calls and e-mails; provides assistance by answering questions and inquiries appropriate to skill level; relays messages to appropriate individuals or departments.
Operates standard office equipment such as personal computers, facsimile machines, copiers, scanners, calculators and adding machines.
Performs related work as required.
QUALIFICATIONS:
Required Education and Experience
Required Licenses or Certifications
Preferred Education and Experience
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Skill in:
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Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public
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Providing customer service to internal and external customers via phone, email and in person
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Performing a variety of duties, often changing from one task to another of a different nature
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Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
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Organization and time management
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Operating personal computers with current versions of office efficiency software and applications
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Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting
Ability to:
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Provide excellent customer service to both internal and external customers with tact and courtesy
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Effectively speak, write and understand the English language
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Speak and understand a language other than English is preferred
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Understand and carry out oral and written directions
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Meet schedules and deadlines of the work
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Accurately organize and maintain paper documents and electronic files
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Maintain the confidentiality of information and professional boundaries
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Perform low to moderate level clerical/administrative related duties with a high degree of accuracy
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Learn new policies, practices and procedures
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Read and understand laws, rulings and other published guidance
