Job Details

The main responsibilities are providing pristine customer service to clients as the voice and face of Sparrow Security’s mission and brand, working seamlessly in conjunction with other Security caregivers to provide our clientele with the best experience possible. Responsible for greeting visitors, patients and other clients and support the objective to maintain a safe, secure and orderly environment.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Provides a positive first impression of Sparrow Hospital to patients and visitors by extending a cordial welcome and assisting with needs. 
• Greet patients, visitors and caregivers while patrolling the main hospital lobby and the professional building
• Recognize potential violent/disruptive behaviour and assist with intervention as needed.
• Verifies inpatient and outpatient appointments utilizing daily scheduling report. 
• Verifies patient room numbers for visitors.
• Provides directions and wayfinding assistance to patients and visitors. 
• Answers questions and refers patients and visitors to appropriate resources.
• Assist visitors with application and removal of PPE
• Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to calls for service.
• Responds to safety hazards according to facility procedures to include: water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
• Immediately report any accidents to Leader on duty.
• Maintains safe and secure environment for, and provide assistance to, Caregivers, patients, physicians, volunteers and guests of Sparrow Health System.
• Contacts Security with any suspicious behavior. 
• Provides parking validation for those who meet validation protocol.
• After-hour visitor identification.
• Conduct Visitor and Caregiver screening as recommended by Sparrow Hospital, which may include taking temperature, asking screening questions and providing appropriate personal protective equipment.