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We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors - and it's special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American's Best Employers by State 2022), we're committed to your ongoing growth and development.
After work, you'll find things to do in every season - beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.
Summary:
Support Patient Access Services by performing various registration related functions. Provide training and support of staff in these areas.
Specific Duties:
Present a team oriented, leadership role, promoting vision, goal oriented direction and creativity within work teams.
Assess need for, develops and coordinates continuing education programs for discipline.
Trains new hires after they've completed their New Hire Class.
Educates staff on changes in their work.
Develops and administers competency tests for new hires and/or existing staff.
Participates in PAS System Education Committee to develop and improve educational objectives system wide.
Acts as a resource system-wide specific to area of expertise.
Utilizes operation reporting to identify areas of opportunity for improvement.
Measure staff quality and productivity, reports on it to Regional Manager and System Director.
Ensures metrics perform within established parameters.
Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration. These worklists will be used to correct the accounts and get them rebilled in a timely manner.
Enforce staff performance expectations, in accordance with departmental policy.
Consults with the Management in matters of non-routine staffing and discipline.
Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.
Assists with resolution of inter- and intra- departmental issues.
Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.
Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed.
Reviews bi-weekly payroll time cards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.
Develops agenda and conducts staff meetings, covering all required topics. Maintains attendance and minutes for meetings. Assures communication of minutes and follow through on action assignments.
Participates with Regional Manager interviewing and hiring for available positions.
Works closely with other areas of the Revenue Cycle to assure excellent billing of accounts.
Performs other duties and responsibilities as assigned.
Why work as an Educator Coordinator at Munson Healthcare?
Our dynamic work environment includes many opportunities for growth and development
Be a part of a team that nurtures a culture of caring every day
Our employees work in positive, supportive, and compassionate environments built on our organizational values.
What's Required:
Bachelor's Degree in Health Services Administration or Business related field. In lieu of a degree, consideration will be given to a candidate with 5 years revenue cycle experience.
Five years of leadership experience specific to discipline.
Exemplary customer relation skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.
Must be able to work independently and prioritize projects and timelines within a flexible schedule. Problem solving is a major component of the job.
Able to operate under frequent stressful conditions due to constantly changing requirements in health care. Understands the process of change and how it affects human behavior.
The Benefits of Working at Munson:
Competitive salaries
Full benefits, paid holidays, and paid time off (up to 19 days your first year)
Tuition reimbursement and ongoing educational opportunities
Retirement savings plan with employer match and personal consulting
Wellness plans, an employee assistance program and employee discounts
*Terms and conditions apply
