Summary: Responsible for scheduling all demand-response ride requests, dispatching daily work to Eatran drivers, and supervising drivers as needed.
Duties & Responsibilities:
- The primary job of the Scheduler/dispatcher is managing reservation requests in a consistent, efficient and thorough manner.
- Answer phone lines.
- Schedule demand-response ride requests in an efficient manner, according to Eatran policies and work rules.
- Communicate daily work schedules to Eatran drivers using correct FCC radio procedure.
- Monitor vehicle movements and locations.
- Provide information regarding the Eatran system.
- Maintain ride reservation records.
- Prepare daily reports assigned to the dispatch center and document significant events or situations in accurate and complete detail.
- Schedule driver break periods and vehicle use.
- Respond to emergency situations. (I.E.: Breakdowns, weather conditions, etc.)
- Record token purchases appropriately.
- Complete reduced fare forms.
- Perform other reasonably related duties as assigned by Management.
