SUMMARY
Responsibilities include overseeing the performance and coordination of all work performed by all Food Team Members assigned. Passing on pertinent information to F&B Managers, Supervisors, and Team Members, and ensuring proper service standards are used in all internal and external Guest experiences.
ESSENTIAL QUALIFICATIONS
EDUCATION
High School Diploma or GED
EXPERIENCE
Four (4) years of food and beverage service experience in a fast-paced, specialty retail restaurant required.
Two (2) years as a supervisor or one (1) year as a restaurant assistant general manager having full P&L responsibility required.
KNOWLEDGE, SKILLS, & ABILITIES
Must be 18+ years of age.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal forms.
Comprehensive food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.
Comprehensive food knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation.
Must possess and demonstrate great attention to detail in order to maintain unit's appearance and operating standards.
Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
Certificate/License: ServSafe food safety certification, TIPS alcohol certification, and gaming license required.
Must possess and demonstrate strong leadership skills and ability that will enhance and exemplify Gun Lake Casino's "Unsurpassed Service" standards.
Must manage time effectively with minimum supervision.
DUTIES AND RESPONSIBILITIES
Responsible for practicing, supporting, and promoting Gun Lake Casino's "Unsurpassed Service" standards at all times.
Responsible for participating in the creation of annual budgets and managing and leading the unit in all forecasting and cost controls to meet or exceed units operating financial potentials and goals.
Set schedules and specific job duties, while maintaining Team Members' hours for proper staffing as defined through established service standards under guidance from F&B Manager.
Conduct group and individual training regarding policies and procedures on an ongoing basis. Set daily, weekly and monthly goals and opportunities and lead the unit to achieve the desired result with direction from F&B Manager.
Evaluate and oversee job performance of Team Members.
Responsible for handling any Team Member or Guest opportunities.
Display and encourage teamwork in the department.
Provide support, materials, supplies, etc. to ensure Team Members have the proper tools to provide Gun Lake Casino's Service Standards.
Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino's Standards.
Adhere to all policies and procedures as set forth by the Senior Director of Food and Beverage and the Director of Food & Beverage.
Coach and counsel Team Members who are not meeting standards. Understand the steps of discipline.
Communicate on a consistent basis with all managers, keeping them abreast of all room activities.
Responsible for maintaining cleanliness and sanitation standards in accordance with department policies and Health Department Regulations.
Hold daily huddles with Team Members to communicate pertinent information.
Work with management team to control cost.
Practice and observe safety rules and regulations and ensure Team Members reporting to you do so as well. Ensure your areas comply with Board of Health Standards and Regulations.
Work productively with direct supervisor and peers.
Have knowledge of where your SDS booklet is located for your Department and understand its contents. Ensure Team Members are trained on materials in the book.
Motivate and influence Team Members by displaying a positive attitude, problem-solving skills, and upholding Department's conduct expectations.
Display knowledge of all emergency procedures.
PHYSICAL REQUIREMENTS
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Requires the physical ability to stand for long periods of time, walk frequently bend or reach to a height of 6 feet with or without assistance.
Requires a normal sense of smell, taste, and touch.
Must be capable of lifting 50 lbs. with or without assistance.
WORK CONDITIONS
Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second-hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.
INDIAN PREFERENCE
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
