9675BR
Title:
Guest Communications Representative
Job Description:
Job Summary
The Guest Communications Representative is responsible for responding to various forms of inbound guest communication for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park. Forms of inbound communication include (but are not limited to) phone calls, online chats, emails, & online inquiries. Duties also include but not limited to selling publicly ticketed event tickets on Archtics & Tickets.com, working phones & other forms of communication during events at all venues previously mentioned in addition to normal business hours.
Key Responsibilities
Answering the main incoming phone line for all 313 Presents, Detroit Red Wings, Detroit Pistons, & Detroit Tigers events to provide accurate & timely information to callers about events
Providing information to guests and fans via the District Detroit App, DetroitRedWings.com, 313Presents.com, DetroitTigers.com and other websites/apps.
Communicating interdepartmentally to find answers to questions for callers
Selling tickets, researching challenges, resetting passwords, transferring tickets, providing receipts, etc. on the ticketing database (Archtics & Tickets.com)
Working phones & other communications platforms during events at Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park
Digitally submit guest concerns and feedback to partnering departments for follow up with the guest
Assist with and/or manage guest recovery cases to provide immediate resolution to guest concerns
Other clerical duties for the department as requested
Supplemental Job Functions
- All other responsibilities as assigned by supervisor
Minimum Knowledge, Skills and Abilities
High school diploma
Some college education/courses
Excellent oral & written communication skills
Experience in service role or industry
Passion for serving others
Outstanding phone and business etiquette
Proficient with Microsoft Office
Ability to handle many activities simultaneously
Preferred Experience
Experience in Archtics and/or Tickets.com
Knowledge of Detroit, their sports teams and the surrounding areas
Experience in / knowledge of for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park
Req Number:
9675BR
City:
Detroit
State:
Michigan