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Job CategorySales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Overview
The Technical Architect is a customer-facing strategic position within the Solutions Engineering organization. With a blend of business, technical, and sales skills, the Technical Architect acts as a domain expert who utilizes a consultative approach to understand business and technical requirements. A Technical Architect helps our customers achieve a true omnichannel customer experience by applying their deep industry knowledge, understanding of data systems and integrations, and experience designing enterprise marketing solutions. Technical Architects help the sales teams develop and refine a customer-centric technical sales strategy and Salesforce-solution fit.
Technical Architects specialize in various domains, including but not limited to: application architecture, data management, integration, security, cloud computing, personalization, customer data platforms, distributed systems, email, mobile, social media, digital marketing strategies, artificial intelligence, and analytics.
Department Description
The Solution Experts team is an innovative group of architects and specialists at the heart of our Solution organization. This talented team assists customers and prospects by developing and implementing strategies that elevate their digital marketing efforts. Through collaboration with customers, the Product team, Professional Services, and Partners, our Solution Experts craft unique solutions that enable our customers to connect with theirs in innovative ways. The environment within the Solution Experts team is dynamic and constantly evolving, with expertise in design, business consulting, and technology harnessed daily to drive innovation.Responsibilities
Be the trusted advisor to our customers, prospects, and the broader Marketing Solutions Engineering (SE) team.
Work with solutions engineers to understand the customer's unique business challenges and conduct architecture and solutioning workshops.
Develop technical integration approaches, including data flow and architectural diagrams.
Develop customized presentations, demonstrations, and prototypes to prove the solution's business value to the customer.
Orchestrate targeted workshops that drive technical approaches and best practices aligned with the customer's defined business objectives and priorities.
Present Salesforce Marketing Cloud technology infrastructure, with a deep understanding of the company's platform capabilities, hosting infrastructure, security, and integration capabilities.
Assist Solutions Engineers in transferring knowledge to ensure successful use of the solution.
Develop and deliver ongoing enablement, helpful content, repeatable solutions, and tools to support the Solutions Engineering organization.
Continually participate in product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position.Required Qualifications
Bachelor's degree or equivalent with a track record of excellence.
Relevant Salesforce CDP platform experience or equivalent Customer Data Platform/Management (Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) experience preferred
5+ years of proven consulting and solution design experience in working with customers.
Understanding of REST/SOAP APIs, SDKs, and their applications.
Knowledge of scalable computing resources via cloud environments like Amazon web services, Microsoft Azure, and Google Cloud platform.
Insight into cloud platform architecture, including SaaS, PaaS, and multi-tiered infrastructure.
Remote position, with 25% - 60% travel required for client engagements and team collaboration.Preferred Qualifications
Natural tinkerer with an innate curiosity for exploring and experimenting to solve complex technical challenges.
Comfort and ability to learn new technologies quickly & thoroughly
Expertise in designing data pipelines across various systems.
Proven experience presenting and demonstrating to senior business and technical stakeholders.
Experienced in facilitating and leading customer-focused workshops.
Familiarity with enterprise software sales processes and techniques.
Awareness of Data Governance and Privacy regulations is an advantage.
Accommodations
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
