Job Summary
The Assistant Facilities Manager will be the single point of contact responsible for facilities management, assisting the Facilities Manager, Regional Facility Manager and the client Facilities Team Lead with the delivery of high quality, best in class, proactive facility management services in the assigned region. This position sits at our client's site in downtown Detroit and has remote oversight over offices in Des Moines, Kansas City, Minneapolis and St. Louis.
Client Relationships
Proactively develop and manage local client relationship ensuring that expected service levels are achieved.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Ensure client satisfaction with the site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.
Service Delivery
Manage the sites in accordance with all agreed policies, procedures and contract scope.
Follow the annual performance plan; accomplish Key Performance Indicators as agreed with client and within the MSA. The FM will maintain their own monthly stats to support their self-assessments of the program.
Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the regional manager for consideration.
Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
Manage repairs and maintenance and other requests, tracking to completion.
Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
Effectively manage the JLL computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
Coordinate with other client teams which may include workplace experience, concierge, office services, national real estate and outside consultants.
Lead small scale construction activities.
Support the sourcing SME and regional facilities managers through the vendor contract and procurement process.
Finance Management / Cost Control / Profitability
Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
Identify cost savings opportunities and track and contribute in compliance with the MSA KPIs.
Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
Support Regional Facilities Manager with creation of the annual operating budget and monthly variance reports.
Review and approve vendor invoices using available systems and in compliance with all account policies and procedures.
Ensure compliance within delegated financial and contractual authorities.
Leadership
Actively support an environment of teamwork, cooperation, performance excellence and personal success
Align with facilities leadership team as a manager and act in a managerial capacity at the site level.
Manage the facility operation (or operations if multiple sites), through collaboration with direct employees, Landlords, and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
Sound like you? To apply you need to possess:
Bachelor's Degree or Diploma in Facility, Property or Operations Management is desirable.
Minimum 3 years' experience in facilities, property management or related field.
Proficiency in a range of information technology tools and platforms.
Excellence in communication skills.
Strong analytical, organizational and presentation skills.
Knowledge of local health and safety requirements.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
