Job Summary
Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.
Essential Functions
Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
Gathers information to assess customer's need, prioritizes the reported problem, and enters request into work order system.
Creates accurate work orders and routes to appropriate shop or department in a timely manner.
Answers customer questions regarding status of work orders.
Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
Consistently uses tools and equipment appropriately on the job.
Maintains and contributes to a safe work environment.
Qualifications
Required High School Diploma or equivalent
Moderate level of medical terminology and data entry experience. Preferred
Primary LocationSITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn
Department NamePatient Transportation - Dearborn
Employment TypeFull time
ShiftEvening (United States of America)
Weekly Scheduled Hours40
Hours of Work40
Days WorkedSun-Sat
Weekend FrequencyEvery other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
