The Analyst III is responsible for assisting in the creation and execution of IT operations processes. Responsibilities include helping maintain the stability of IT service delivery across the enterprise. This position will also play a major role in the support of the enterprise scheduling tool, Control-M.
KEY DUTIES/RESPONSIBILITIES
Responsible for developing, documenting, and executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. This includes the support of enterprise scheduling tools. (50%)
Provide incident leadership and assist with directing service delivery staff to restore service as rapidly as possible. (25%)
Responsible for managing and maintaining processes, procedures, elevation diagrams, system inventories. (20%)
Potential for assisting with physical hardware installation and removal. (5%)
EDUCATION
Bachelor's degree or equivalent work experience.
EXPERIENCE
2 Years with bachelor's degree or 8 years' work experience
Demonstrate expertise with an enterprise scheduling tool such as Control-M or equivalent.
Demonstrate expertise with IT Service Management tool (HP Service Manager, Service Now, Cherwell, etc.)
Demonstrate expertise documenting troubleshooting processes.
Demonstrate expertise with IT Event Management\Alerting tool (CA Spectrum / Unicenter, HP OM, SolarWinds, Zenoss, WhatsUp, PRTG, etc.)
Demonstrate proficiency with Microsoft Office (Office365)
Exhibit strong verbal and written communication skills.
Ability to work in a collaborative, dynamic team environment and interact at all levels.
Ability to work shifts including nights and/or weekends.
Ability to lead a shift to help facilitate overall success.
Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills.
COMMUNICATION AND CONTACTS
Communicates directly with internal and external customers.
Salary: $64,200 - $81,500
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending, and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
