As a Service Desk Intern, individuals will spend several weeks (most interns stay approximately 6 months) in a training program consisting of on-the-job trainings in the Service Desk team. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern's field of study. This individual will be assigned various department projects to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to learn about the corporate culture while gaining hands-on experience.
This internship will begin Winter 2024.
Interns are expected to work part time up to 24 hrs per week.
A schedule will be determined around the intern's class schedule.
MSUFCU's business hours are:
Monday-Friday (7:00AM- 9:00PM)
Saturday (8:45AM- 3:15PM)
This position is an onsite internship at the Headquarters 2 building in East Lansing, Michigan.
Essential Duties and Responsibilities:
Under supervision of the Service Desk Manager, interns will assist the department in various tasks including, but not limited to:
Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
Assist with other technical duties as needed to solve problems and requests that come to the HelpDesk.
Knowledge, Skills, and Abilities Required:
High school diploma required
Actively pursuing Associate or Bachelor degree in related field of study
Demonstrates empathy and a commitment to providing superior member service
Ability to assess member needs and offer alternatives
Displays high level of integrity
Seeks continuous learning and improvement through feedback and other means
Ability to be a self-starter and work successfully in a team-oriented environment
Open to change and to considerable variety in the workplace
High level of both written and oral communication skills
Ability to develop constructive and cooperative relationships with others, and maintain them over time
Ability to analyze problems and to arrive at a proper solution
Demonstrates a commitment to the community and giving back
Accepts responsibility and is accountable for high-quality results
Ability to cross-sell products and services as beneficial to members
Displays high level of creativity and innovation
Fosters a positive, energizing, fun, and diverse environment
Careful attention to detail
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities