The Assistant General Manager provides vital support to the General Manager for the operations and marketing functions of the Travel Store. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the storeâ??s profitability by building and maintaining a strong loyal customer base while adhering to company policies.
Duties and Responsibilities
Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
With the assistance of the General Manager, recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts customers as appropriate
Assumes duties of any hourly associate position as necessary
Assume a leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets within the store
Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate.
Qualifications
A leader who sets the example when working alongside team members
The ability to lead, motivate, train and develop people to unleash the talent within each employee
High School Diploma (or GED), Associate or Bachelor Degree preferred in Retail Management, Business Administration, Accounting or other related major
One year supervisory experience in convenience store, travel center, major retailer, or other related business activity
Ability to analyze financial reports (i.e. understanding the calculations on the P &L, coverage ratio, budget & expense reports, etc.) to create positive financial results at all times
Exhibit good verbal and written communication skills (i.e. give clean instruction to hourly staff to accomplish assigned task; motivate and train them to unleash their talent)
Ability to work flexible hours including nights, weekends and some holidays
Proficient in Microsoft Word and email; operational understanding of POS software
Meet the requirements for the needed physical tasks with or without accommodation
Excited to work an energetic 50 hour workweek
A valid driver's license
Pay Range
$38,000.00 - 40,000.00 per hour
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
