Job Description
Nor1 Gaming Implementation and Account Specialist
Location: Las Vegas, US
Travel: 5%
This position is not eligible for sponsorship.
Job Description
Reporting to the Manager, Implementations and Gaming Account Management, the role of the Nor1 Implementation and Accounts Specialist is to develop the relationship with the main property contacts and support the implementation and account management of our products with new and existing portfolio hotels.
Job Description:
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Manage implementation timeline and meet expected launch dates
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Provide consultation to customers in order to better utilize inventory and increase revenue
Identify opportunities (product breadth, footprint, revenue leaks, marketable universe, etc.) to grow Nor1-sourced upsell revenue for Gaming clients- quantify, define, forecast, sell and drive fulfillment of these opportunities
Build and maintain strong relationships with key Gaming clients at several levels across their entire organizations
Work with internal and external integrations teams to ensure that all revenue streams are activated and functioning properly
Become an expert on our Gaming clients - comprehensively understand the brand differentiators, including loyalty/casino player programs, technology platforms, market dynamics, and brand strategies
Take initiative to perform functions that enhance the business even if they may be outside the normal scope of work
Tactical ability for executing changes to all systems
Specific Job Knowledge, Skill and Ability:
Positive 'can do' attitude, with passion for learning and growing skills
Superb customer service skills with excellent phone and email communication skills
Excellent computer skills including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
Ability to work well under pressure against tight deadlines
Time management skills
Must be attentive to details and collaborate successfully with cross-functional teams
Public speaking and presentation skills is a must
Fluency in English required
Demonstrates expertise and credibility recommending upsell strategies that are unique to the market and to the complexity of each hotel
Required Qualifications
Bachelor's degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)
Minimum of four (4) years front office operations experience in a large hotel preferred
Knowledge of hospitality property management systems (PMS), reservations, guest loyalty programs
Working knowledge of room inventory systems preferred
Proficiency with Revenue / Yield Management techniques beneficial
Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus
Project management skills
Superb organizational skills
Strong analytical skills
Willingness to perform functions to enhance the business that may be outside job scope
Willingness to be flexible in a constant changing environment
Preferred Qualifications
Proficiency in multiple languages beneficial
Experience with Opera is beneficial
Inside front office or hotel operations experience is preferred
Responsibilities
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $21.15 to $42.93 per hour; from $44,000 to $89,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to cre
