Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County.
*NOTE: All employees are required to receive the COVID-19 Vaccine.
Position Description
The Clinical Receptionist employs excellent customer service skills and complies with HIPAA policies during all interactions with patients including, phone calls, scheduling of appointments, registration process, completion of necessary paperwork and when handling any patient complaints or concerns. In addition, the Clinical Receptionist is responsible to maintain an adequate supply of patient forms and information at all times and monitors the amount of time patients spend in the waiting area to ensure timely visit completion.
This position reports to the assigned Practice Manager.
Responsibilities
Warmly welcomes patients and visitors using eye contact and a smile.
Employs excellent customer service skills during all interactions with patients and visitors.
Effectively communicates HONOR COMMUNITY HEALTH's services and policies to patients and visitors.
Reassures patients by anticipating their needs and concerns; answering questions and maintaining the reception area.
Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording, and updating personal and financial information at each visit.
Scans all intake documents into patient charts.
Communicates accurately insurance and sliding fee scale process to all patients as needed.
Maintains adequate supply of forms and patients information materials at all times.
Protects patients' rights by maintaining confidentiality of personal and financial information according to HONOR COMMUNITY HEALTH policy.
Able to multi-task, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
Answers incoming calls and assist callers appropriately
Perform insurance and PCP verification; and facilitate PCP reassignment, as necessary.
May be asked to serve on committees, work groups or other bodies as assigned.
Other assigned duties
What are we looking for?
High School Diploma required.
A minimum of six or more months in a similar clinical/medical receptionist position
Strong computer skills and experience using Electronic Medical Records and knowledge of Microsoft Office and internet.
A flexible and positive attitude
Ability to work in a fast-paced environment
Ability to create an excellent patient experience
Patient focused mindset
What do we offer?
Competitive Wages
401k with company match
Medical, Dental and Vision insurance
Employer Paid Life Insurance
Employer Paid Short-Term and Long-Term Disability Insurance
4-6 Weeks Paid Time Off for Full-Time Employees
Paid Time off for Part-Time Employees
Paid Diversity Day and Holidays
Paid Bereavement Leave
Parental Leave
LifeMart Discount Program for all employees
Continuing Medical Education (CME) Allowance for Clinicians
Free Malpractice Insurance
License Reimbursement
Free Enhanced Employee Assistance Program
Public Service Loan Forgiveness to all Full-Time Employees
National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans
Why work for Honor?
Honor is a patient directed and community driven Federally Qualified Health Center.
We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.
Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation.
Please note the selected candidate will be required to submit to a criminal record check and reference check.
Our Commitment to Diversity, Equity and Inclusion
The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
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