Company Overview
When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!
HAWORTH is a global leader in office furniture and architectural interiors.As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.
Why Haworth? Find out!
Here at Haworth, our members enjoy benefits from their first day of employment including:
4 weeks paid time off and an option to purchase an additional week
Priority Health Insurance
Newly renovated on-site gym open 24 hours
401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7%
Annual bonus programs
Company provided Short Term Disability, Long Term Disability & Life Insurance
Tuition Reimbursement program
4 hours of paid volunteer time off
Zero waste to landfill company which provides personal on-site recycling drop-off
Job Overview
We are currently looking for a B2C Product CX Specialist to join our team in Holland, MI or our showrooms in Chicago or Atlanta.
As a B2C Product CX Specialist, you will:
Generate demand and develops sales opportunities to achieve maximum sales profitability and growth for the B2C store. Utilizes exceptional communication, technology, and relationship-building skills to nurture leads for Haworth Sales and our Dealer partners. Identifies opportunities to increase sales through site experience and assortment expansion. Captures metrics and reports on analytics that capture the customer experience and utilizes these to recommend process improvements. Provide Virtual Consultations to customers that are initiated through the B2C website.This role will also support our small to medium sized business sales funnel, and may also provide general customer service support when not engaged in other activities.
Some of the responsibilities will be (but not limited to):
Champions ideas based on customer feedback. Collaborates with team to define solutions and influence priorities.
Ensures all customer-related issues are resolved in a timely and effectively provides an easy and delightful customer experience.
Attends training to develop deep product knowledge.
Plans a customized approach and applies appropriate sales and messaging techniques for establishing strong customer relationships.
Uses consultative approach to uncover potential client's needs. Asks questions to reveal buying influences, budgets, scope, and purchasing criteria.
Evaluates potential opportunities to determine what level of follow up may be necessary.
Routes qualified opportunities through the Haworth store and/or dealer sales team for further sales development and closure.
Handles on-line sales and product inquiries. Answers clients' questions, provides quotes, takes orders, and performs on-line demos to prospects to adequately sell brand and product.
Do you have these required qualifications?
Bachelor's degree in business, sales, marketing liberal arts, design, or similar.
Do you have these preferred qualifications?
Prior customer service experience
Prior sales experience a plus
Haworth Experience
Haworth Values
At Haworth, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at .
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As an EEO/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
