20 Hours per week benefit eligible
Monday - Friday
7 a.m. - 3 p.m.
variable weekends
Job Summary
Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Parking and Transportation, Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.
Essential Functions
Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
Manages calls for service-related facility repairs and issues and assigns work orders.
Ensures that individual departmental productivity metrics are met
May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.
Qualifications
Required High School Diploma or equivalent
6 months of relevant experience Required
Telecommunications experience Preferred
Experience working in a hospital or dispatch setting in an
environment of comparable size and complexity
Preferred
CRT-Basic Life Support (BLS) - AHA American Heart Association Parking and Transportation 90 Days preferred Or
CRT-Basic Life Support (BLS) - ARC American Red Cross Parking and Transportation 90 Days preferred
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 15 lbs
Waist to Waist > 5 lbs: Seldom up to 15 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 15 lbs
Waist to Overhead > 5 lbs: Seldom up to 15 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity
[None = No; Seldom = Yes]: Seldom
Primary LocationSITE - 522 Plymouth - Grand Rapids
Department NameParking Transportation - Butterworth
Employment TypePart time
ShiftDay (United States of America)
Weekly Scheduled Hours20
Hours of Work7 a.m. - 3 p.m.
Days WorkedMonday - Friday
Weekend FrequencyVariable weekends
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
