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Positions Location: Lansing, MI
General Purpose of Job:
To provide the preparation and delivery of services required to meet adequate requirements involved with feeding Patients,
Guests, and Caregivers.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Assists in the preparation, sale and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
- Stocks, sorts and puts away food, supplies, dishes and other items used by the department.
- Performs accurate cash handling functions as assigned.
- Ensures accurate charging for all items, for every guest, for every transaction.
- Cleans and sanitizes equipment, work and storage areas thoroughly and accurately. Disposes of trash, refuse and recycling.
- Maintains standards for quality, safety, sanitation and communication
- Adheres to all safety practices and procedures.
- Engages in positive and proactive communication with co-workers, guests, patients and other Caregivers.
- Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
- Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
- Demonstrates and encourages exceptional customer service.
- Adheres to the established dress code and standards for personal appearance and hygiene.
| General Requirements |
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
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| Work Experience |
• Previous food service experience. Preferred.
• Previous patient care experience. Preferred.
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| Education |
• High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
• ServSafe Certification. Preferred.
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| Specialized Knowledge and Skills |
• Demonstrated high standard of service skills, self-motivation, problem solving and time management.
• Demonstrated advocacy of Food and Nutrition Services and the Health System.
• Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers.
• Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision.
• Demonstrated written, verbal and communication skills.
• Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality.
• Proactive approach to problem solving.
• Willingness to take ownership of projects and assignments.
• Ability to maintain composure when busy and during times of increased stress.
• Attention to detail.
• Demonstrated ability to listen, take direction and respond productively to constructive criticism.
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Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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