CLASSIFICATION DETAILS
DEPARTMENT: Macomb Community Action
HIRING AUTHORITY: Director
FLSA STATUS: Non-exempt - overtime paid pursuant to Collective Bargaining Agreement or Human Resources policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time position (37.5 hours per week.) The starting time for this position is currently 8:30 a.m.
GENERAL SUMMARY:
Provides coordination of services for clients by conducting intake assessments and interviewing clients for program eligibility. Assists with the following programs: emergency services, asset building, tax preparation, money management and financial literacy, weatherization assistance, minor home repair, senior chores services, home injury prevention, transportation, food programs, senior programs, Michigan Medicare/Medicaid Assistance Program, housing stability and homelessness assistance programs and Water Residential Assistance Program; performs related duties as assigned.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Processes applications for assistance and verify documents necessary for multiple programs.
Provides clients with case management and follow up to ensure self-sufficiency.
Reviews and evaluates client circumstances and documentation.
Advocates on behalf of low-income individuals and families, to community organizations, service providers and institutions.
Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, Department of Health and Human Services, other community partner agencies, and municipalities.
Ensures compliance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and maintains confidentiality of protected health information at all times.
May conduct community outreach for programs and participate in meetings as assigned.
Maintains accurate electronic and/or paper files by processing application, keeps case history files current and responds to client inquiries and complaints.
Answers and records telephone information pertaining to crisis interventions, pre-screening of customer information, customer follow up and the completion of forms.
Maintains knowledge of organizations that provide community services; seeks referral information using directories and resource guides.
Operates automobile while performing assigned duties.
QUALIFICATIONS
Required Education and Experience
- Associate’s degree from an accredited college or university in Human Services, Social Work, or Business
Required Licenses or Certifications
- Valid Michigan driver’s license and an operable insured automobile for authorized travel
Preferred Education and Experience
- Bachelor’s degree from an accredited college or university in Human Services, Social Work, or Business
- Previous human services work experience
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Community resources, human service agencies, programs and services available for veterans and other disadvantaged populations including homeless individuals
- Various software and computer skills: Windows, Word, Excel and PowerPoint
- Modern office procedures, methods and computer equipment
Skill in:
- Organizational and initiative skills, including the ability to multi-task and manage time wisely
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Performing a variety of duties, often changing from one task to another of a different nature
- Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Ability to:
- Meet schedules and deadlines of the work
- Understand and carry out oral and written directions
- Work independently and meet deadlines with minimal supervision
- Establish and maintain effective relationships with staff, state and local agencies
- Work with diverse populations
- Accurately organize and maintain paper documents and electronic files
- Work in an environment which embraces the county’s Dignity Campaign
- Maintain the confidentiality of information and professional boundaries
- Effectively speak, write and understand the English language
- Effectively speak, write and understand a language other than English is preferred
- Conduct oneself with tact and courtesy
