CLASSIFICATION DETAILS
DEPARTMENT: Department of Roads
LOCATION: Traffic Division
HIRING AUTHORITY: Director
F.L.S.A. STATUS: Non-exempt / Overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
GENERAL SUMMARY:
Under direction, performs a variety of clerical duties to support department operations, may perform the following tasks for one or more assigned departments: types correspondence, forms and documents, reads and routes incoming mail, answers telephones, operates standard office equipment such as computers, multi-line telephones, fax machines, copiers and calculators.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Maintains and types a variety of materials, including those of a sensitive or confidential nature such as, memos, letters, records and forms, according to established policies and procedures or specific instructions, exercising independent judgment as required.
Answers telephones and makes outgoing calls to satisfy routine phone inquiries and provides assistance to the general public and walk-in visitors.
Enters and processes daily work and time records.
Assists in maintaining stock of office forms, informational bulletins and office supplies.
Organizes and maintains files and correspondence of both a routine and confidential nature.
Assists in the operations of the department; delivers, retrieves and records documents and maintains files.
Substitutes for other Department Clerks as needed, at various divisions of the Department of Roads.
Performs routine calculations and compiles information for various documents and reports.
Makes duplicate copies of reports and/or information, routes to appropriate person and/or files as required.
Receives incoming telephone calls, answers questions appropriate to skill level, relays messages to appropriate individuals or departments.
Operates standard office equipment such as computers, multi-line telephones, facsimile machines, copiers, calculators and adding machines.
Works overtime as directed, including weekends and holidays.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
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Possession of a high school diploma or a certificate of successful completion of the General Educational Development Test
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A minimum of two (2) years of experience as a General Clerk or related clerical experience
Required Licenses or Certifications
Preferred Education and Experience
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Word, Excel, Internet, E-mail and other related software
- Department of Roads regulations as it relates to the assigned department
- Record keeping techniques and practices
- Office terminology, procedures, equipment and business arithmetic
- Modern office procedures, methods and computer equipment
Skill in:
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Performing a variety of duties, often changing from one task to another of a different nature
- Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
- Tracking inventory and ordering supplies when needed
- Answering multi-line phones and using radio communication system
Ability to:
- Work in an environment which embraces the county’s Dignity Campaign
- Prepare and analyze timecards, input time cards data into Precision
- Make decisions in accordance with laws, ordinances, regulations and established policies and procedures
- Work independent of supervision
- Operate personal computers utilizing current versions of office related programs, email and other software
- Keep records, maintain data entry and prepare reports
- Effectively speak, write and understand the English language
- Effectively speak, write and understand a language other than English is preferred
- Understand and carry out oral and/or written instructions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information and professional boundaries
- Establish and maintain effective working relationships with elected officials, Administrators, Department Heads, staff, union officials and the public
- Conduct oneself with diplomacy, tact and courtesy
