DATE: April 2019
JOB TITLE: Counter Help
JOB DESCRIPTION:
JOB DESCRIPTION
Summary of Job Scope and Expectations:
The Counter Help is responsible for providing quality service to Guests, with accountability for:
• Ensuring Workability, Intensity & Integrity
• Performing Front of House (FOH) responsibilities as directed by Lead Counter Help
• Greeting Guests, serving food, and handling payment at the cash register
• Maintaining the cleanliness and appearance of the store
Essential functions:
The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.
Descriptions People
• Culture: Lives and cultivates Panda’s Mission, Culture and Values to ensure the 2020 vision is alive and in action.
• Work Environment: Participates in creating a safe and empowering environment for Team Panda to listen, appreciate and challenge each other. May propose ways to improve processes.
Guest
• Exceptional Guest Experience: Builds emotional connection with Guests through Food, Service & Ambiance. Provides quality service to Guests. Greets Guests in a courteous and hospitable manner. Provides requested information regarding the menu, and handles Guest questions and complaints effectively. Monitors food quality and provides feedback to the General Manager, Assistant Manager, and/or Chef/Cook.
• Store Environment: Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Cleans all areas of the store following proper procedures in the use, handling, and storage of cleaning chemicals. Ensures compliance with all food safety, work safety, and sanitation requirements.
• Operations: Upholds high Operations Standards and being the Best. Serves accurate portions from the steam table; manages steam table with fresh and presentable quality food, and orders the appropriate amount of food during busy and slow periods. Takes catering orders and ensures orders are properly filled in accordance with Guest request. May perform Kitchen Help (BOH) responsibilities as needed,
Finance
• Cash Handling: Follows PRG cash handling procedures and policy, including cash, credit cards, gift cards and other payment methods accepted by the company. Operates the POS and Xpient system accurately. May perform cash register opening and closing procedures.
REVISED 4/08/19
JOB REQUIREMENTS:
Education and Experience:
• Some high school
• Prefer some Operations experience
Food Safety:
• Local/municipal requirements, such as Food Handler certification, acquired at applicant’s own
expense
KNOWLEDGE, SKILLS, AND ABILITIES:
• Embody Panda’s Mission, Values, Culture, and Environment
• Basic understanding of all Operations practices and concepts, including store opening and
closing
• Knowledge of cash handling policy and procedures
• Knowledge of steam table operations, serving protocols, and menu
• Ability to consistently apply PRG cash handling policy and procedures
• Ability to perform all FOH duties
• Ability to learn basic cooking (chow mein and rice)
• Understanding of work and food safety and application of the work and food safety checklists
• Understanding of proper procedures for handling cleaning chemicals
• Be a Team Builder by being a Trusted Leader
• Be a champion in Community Outreach
• Ability to embrace change and continuous learning
COMPETENCIES:
The following are Panda Mindset and Leadership Behaviors for Operations Associates (Core People Development Competencies indicated in bold):
• Self Knowledge
• Customer Focus
• Interpersonal Savvy
• Drive for Results
• Career Ambition
• Integrity and Trust
SUCCESS MEASURES:
• Contribute to building and sustaining the Panda Mission and Culture
• Perform assigned responsibilities according to standard Operations practice
• Consistently earn positive feedback from store Associates and Operations Leader
CAREER PROGRESSION:
The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.
• Lead Counter Help
REVISED 4/08/19
WORK ENVIRONMENT:
Store Conditions:
• Counter areas often hot with steam from induction table
• Hot kitchens with high noise levels
• Limited work space depending on location
Physical Requirements:
• Remains standing for long periods of time
• Reaches across counter tops measured at 36 inches
• Occasionally reaches high storage shelving with use of step ladder
• Performs repetitive tasks
• Cross training may include use of Chinese cook knife, wok, and other restaurant equipment
• Works efficiently in a fast paced environment with hot and cold foods
