JOB DESCRIPTION
Summary of Job Scope and Expectations:
The Assistant Manager (AM) is responsible for the successful day-to-day performance of the store under the guidance of the General Manager, with accountability for:
• Ensuring Workability, Intensity & Integrity
• Training store Associates on FOH and BOH duties and on food and work safety
• Delivering exceptional Guest experience
• Achieving store financial targets
• Performing FOH and BOH duties as required
• Performing all GM responsibilities in the absence of the GM
The AM assists the GM in the successful operation of a single store in fulfillment of the Panda 2020 vision.
Essential functions:
The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.
Descriptions People
• Culture: Lives and cultivates Panda's Mission, Culture, and Values to ensure Panda's 2020 vision is alive and in action.
• Recruitment: Assists GM with recruiting store Associates to ensure store is well staffed.
• Training: Trains store Associates on company policies and procedures and on Operations standards, including FOH and BOH duties. May develop Associates to higher levels for future career progression and identify own successor.
Guest
• Operations: Upholds high Operations Standards and being the Best. Under the guidance of the GM, oversees the day-to-day performance of FOH and BOH Associates. Assigns responsibilities to store Associates to ensure a smooth operation. Controls food waste by having smaller batches of food cooked during slow periods and closing time. In the absence of the GM, performs all GM responsibilities.
• Associate Relations/Work Safety: Promotes a safe and empowering environment for Team Panda to listen, appreciate and challenge each other. Proposes ways to improve processes and brings Associate relations and work and food safety issues to the attention of the GM. In the absence of the GM, handles disciplinary actions and performance management.
• Exceptional Guest Experience: Builds emotional connection with Guests through Food, Service & Ambiance. Assists GM in delivering an exceptional Guest experience at the store, performing both Front and Back of House duties as needed. Continuously strives to enhance the Guest experience in terms of food quality, Guest experience, and ambience. Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Handles Guest complaints. Brings food safety issues to the attention of the GM.
REVISED 4/08/19
• Brand Awareness: Assists GM in executing national and local marketing initiatives to enhance brand awareness. Ensures effective implementation of new products according to company standards. Monitors food quality for recipe compliance and ensures dishes meet standards.
Financial
• Financial Results: Shares responsibility with GM for achieving store financial results. Ensures
cash handling procedures are followed and labor and food costs are within budget.
• Administration: Assists GM in completion of financial and inventory reports and other administrative duties as requested. Performs cash register opening and closing procedures.
JOB REQUIREMENTS:
Education and Experience:
• High school diploma required; Associate’s degree preferred
• Minimum one to two years of Operations experience
• Must pass Cooking Test annually
• Must be flexible to move to a store within a radius of 50 miles from home and to work flexible
schedule, including weekends Food Safety:
• Serve Safe certified
KNOWLEDGE, SKILLS, AND ABILITIES:
• Embody and teach Panda’s Mission, Values, Culture, and Environment
• Thorough knowledge of all Operations policies, procedures and practices
• Thorough knowledge of recipes and cooking utensils; ability to perform all cooking activities
• Knowledge of trends affecting the food service industry and the competitive market
• Knowledge of labor law
• Understanding of financial measures and performance
• Leadership, financial analysis, and time management skills
• Strong people, communication, listening, training, and assessment skills
• Ability to perform FOH and BOH responsibilities
• Ability to train kitchen staff on all activities and teach food safety to store Associates
• Ability to take inventory correctly
• Ability to perform small repair/maintenance of store equipment
• Ability to influence others and facilitate processes
• Be a Team Builder by being a Trusted Leader
• Be a champion in Community Outreach
• Ability to embrace change and pursue continuous learning
COMPETENCIES:
In addition to Competencies for Operations Associates, the following are Panda Mindset and Leadership Behaviors for AM (Core People Development Competencies indicated in bold):
• Developing Direct Reports and Others
• Listening
• Motivating and Inspiring Others
• Caring about Direct Reports and Others
REVISED 4/08/19
• Hiring and Staffing SUCCESS MEASURES:
• Contribute to building and sustaining the Panda Mission and Culture
• Contribute to meeting store revenue and profitability goals
• Help meet store staffing requirements and manage turnover of store Associates by assisting
with recruitment and successfully providing day-to-day supervision
• Assist GM in delivering exceptional Guest experience as reflected in Guest surveys and other
input
• Assist GM in successful implementation of local and national marketing initiatives
• Consistently earn positive feedback from store Associates, Guests, and Operations Leader
CAREER PROGRESSION:
The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.
• GMIT/GM
WORK ENVIRONMENT:
Store Conditions:
• Counter areas often hot with steam from induction table
• Hot kitchens with high noise levels
• Limited work space depending on location
Physical Requirements:
• Remains standing for long periods of time
• Reaches across counter tops measured at 36 inches
• Occasionally reaches high storage shelving with use of step ladder
• Performs repetitive tasks
• Cross training may include use of Chinese cook knife, wok, and other restaurant equipment
• Works efficiently in a fast paced environment with hot and cold foods
