Job Details

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage with no monthly premiums and effective the first day of employment. To learn more about Macomb County benefit offerings click here.

DEPARTMENT: Information Technology

HIRING AUTHORITY: Chief Information Officer

FLSA STATUS: Exempt - Overtime pursuant to collective bargaining agreement or HRLR Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probation period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:00 a.m. 

JOB SUMMARY:
Under the direction of the IT Program Manager, this position is responsible to identify, analyze, and generate business value through secure technology driven solutions for a variety of County departments.  This position uses and maintains a high degree of understanding of business and system analyst methodologies, programming techniques, cyber security and requires maintaining a high degree of visibility and communication with multiple levels of stakeholders.  A strong and active client relationship is a key driver to effectively identify and define business opportunities where IT solutions will deliver business value.

Acts as a liaison between information technology user departments within the County to identify and analyze opportunities to optimize the customers’ business operations.

Acts as a primary business subject matter expert to ensure IT business solutions are in line with Information Technology strategic vision and guidelines.

Identifies and researches opportunities to integrate systems and simplify business operations with secure technology related solutions.

Evaluates computing system and procedures, conducts special studies to investigate new technologies and methodologies; provides recommendations as needed.

Works with users and IT technical staff to elicit business needs, identify business value, and create approved business system requirements.

Uses structured analysis and design techniques to document and evaluate business operations.

Documents business and system functional and non-functional requirements based on industry standard methodology and department practices.

Documents, reviews and analyzes new business requirements versus current procedures to clearly define and understand project requirements.

Acts as team leader for various projects, as directed.

Reviews the designs and deliverables with manager, user, project team and stakeholders.

Reviews and validates project requirements throughout the entire project lifecycle to ensure alignment of approved project scope, budget, and timeline.

Ensures requirement changes follow change management policy.

Works cooperatively with users and Information Technology department staff, vendors and clients to ensure fulfillment of business requirements.

Creates a measurable test plan that encompasses all phases of testing life cycle.

Writes and ensures test cases cover all functional and non-functional business requirements in each phase of testing (unit, system, user acceptance and performance).

Validates that each testing phase satisfies defined security and quality standards.

Creates and maintains system/project technical documentation.

Proactively identifies and documents project risks.

Works directly with vendors and customers to resolve project and operational IT issues.

Creates, implements, and supports a comprehensive production support plan.

Communicates timely and completes status updates throughout the lifecycle of an assignment.

Maintains living documents of the evolution of a client’s system and/or hardware.

Documents and supports Requests for Proposals (RFP) for new technology requests.

Ensures assigned clients IT service requests and incidents tickets are completed within service level requirements.

Proactively identifies and researches opportunities to integrate systems and simplify business operations with secure technology related solutions.

Maintains and grows knowledge of Information Technology through seminars, workshops, and other media to stay current and drive new solutions.

Operates an automobile while performing assigned job duties.

QUALIFICATIONS

Required Education and Experience

 A minimum of one of the following:

• Bachelor’s Degree in Information Technology or a related field from an accredited college or university and at least two (2) years of experience in business analysis
• Associate’s Degree (or a minimum of 60 completed credit hours) in Information Technology or a related field from an accredited college or university and at least five (5) years of experience in business analysis
• High school diploma or GED equivalent, active industry certification in business analysis, and at least nine (9) years of experience in business analysis

 Preferred Education and Experience

• Experience in the core disciplines of business and system analyst methodologies and techniques

• Experience in writing functional and non-functional business requirements
• Experience in requirement-based testing

Preferred Licenses or Certifications

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Contract requirements and support adherence to contract 
• Information technology including cybersecurity, hardware, software, application, and ongoing support
• Overall understanding of core IT methodologies (e.g. Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), Agile, Waterfall, Security)
• Root cause analysis and corrective action resolution
• Microsoft Office suite

  Skill in:

• Core disciplines of business and system analyst methodologies and techniques
• Drafting SMART (specific, measurable, achievable, realistic, and timely) requirements
• Delivering projects that satisfy defined requirements
• Identifying and managing requirement changes
• Identifying solutions and opportunities for improvement
• Navigating complex business scenarios and clients
• Interacting with business users and managing expectations
• Researching and thinking logically to propose solutions & alternatives
• Providing a high level of customer satisfaction and quality deliverables
• Creating detailed workflow diagrams that depict business and system operations

 Ability to:

• Think strategically and implement solutions that are cost justified, showing measurable business value
• Research and work with others to develop risk mitigation plans best aligning with the project’s scope, budget, and schedule
• Document clear and concise procedural documentation
• Take initiative and work independently with minimal direction
• Work well in a team environment
• Support multiple projects and/or work assignments simultaneously
• Mentor peers and other supporting team members
• Contribute and support a continuous improvement work environment
• Communicate clear and concise technical and non-technical content
• Establish and maintain effective service-oriented relationships with co-workers, elected officials, executive office, department heads, and vendors
• Identify and recommend job related improvements
• Adhere to IT policies and procedures
• Work in an environment which embraces the County’s Dignity Campaign
• Maintain the confidentiality of information and professional boundaries
• Effectively speak, write and understand the English language
• Effectively speak, write, and understand a language other than English is preferred