Acts as a liaison between information technology user departments within the County to identify and analyze opportunities to optimize the customers’ business operations.
Acts as a primary business subject matter expert to ensure IT business solutions are in line with Information Technology strategic vision and guidelines.
Identifies and researches opportunities to integrate systems and simplify business operations with secure technology related solutions.
Evaluates computing system and procedures, conducts special studies to investigate new technologies and methodologies; provides recommendations as needed.
Works with users and IT technical staff to elicit business needs, identify business value, and create approved business system requirements.
Uses structured analysis and design techniques to document and evaluate business operations.
Documents business and system functional and non-functional requirements based on industry standard methodology and department practices.
Documents, reviews and analyzes new business requirements versus current procedures to clearly define and understand project requirements.
Acts as team leader for various projects, as directed.
Reviews the designs and deliverables with manager, user, project team and stakeholders.
Reviews and validates project requirements throughout the entire project lifecycle to ensure alignment of approved project scope, budget, and timeline.
Ensures requirement changes follow change management policy.
Works cooperatively with users and Information Technology department staff, vendors and clients to ensure fulfillment of business requirements.
Creates a measurable test plan that encompasses all phases of testing life cycle.
Writes and ensures test cases cover all functional and non-functional business requirements in each phase of testing (unit, system, user acceptance and performance).
Validates that each testing phase satisfies defined security and quality standards.
Creates and maintains system/project technical documentation.
Proactively identifies and documents project risks.
Works directly with vendors and customers to resolve project and operational IT issues.
Creates, implements, and supports a comprehensive production support plan.
Communicates timely and completes status updates throughout the lifecycle of an assignment.
Maintains living documents of the evolution of a client’s system and/or hardware.
Documents and supports Requests for Proposals (RFP) for new technology requests.
Ensures assigned clients IT service requests and incidents tickets are completed within service level requirements.
Proactively identifies and researches opportunities to integrate systems and simplify business operations with secure technology related solutions.
Maintains and grows knowledge of Information Technology through seminars, workshops, and other media to stay current and drive new solutions.
Operates an automobile while performing assigned job duties.