Call Center Agent Comerica Oaktec Building (Free Parking) Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation What we can offer you * Competitive compensation starting at $18.00 * Work from home days possible upon completion of introductory period * Career Growth - promotional opportunities * Afternoon shift hourly premium. Language (Spanish) hourly premium * Incentive program based on performance * Offers wide range of shifts Monday-Saturday * Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees * Health, Dental, Vision, 401k match and Life Insurance * Earn $1,000 for every new hire referral * Comerica Call Center earned the Gold Award for Training Excellence! * Looking to work with a diverse team? Join our Team! A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement. Position Responsibilities: * Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution. * Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc. * Assist customers with basic web banking functions, such as unlocking and resetting passwords. * Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals. * Meet or exceed individual productivity and quality assurance objectives. * Able to effectively collaborate within and across teams and departments. * Use problem solving tactics to analyze and troubleshoot customer challenges. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
