GENERAL SUMMARY:
Oversees daily Super Vision Center store operations and employees, ensuring customers receive the best care and service possible, exceeding patient's expectations within their direct area of supervision and all areas of the business unit.
Receives and resolves, within established guidelines, customer concerns and complaints. Responsible for analyzing training needs, the development and administration of training plans and procedures to ensure employee development.
Administers corporate policies and procedures. Responsible for the efficient and cost effective operations within assigned office, maintaining appropriate records and preparing required reports.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Constantly and measurably improve store operations. Maintain and improve remakes, payroll, insurance deficiencies, and customer service, training, inventory, merchandisingand marketing functions all pertaining to the individual store.
· Interviews and selects employees. Ensure offices are adequately staffed.
· Promote and build effective teams by conducting staff meetings to insure everyone is committed to corporate goals.
· Nurture and empower others to achieve. Provide immediate feedback and recognition to employees. Conduct performance evaluations according to corporate guidelines.
· Establish goals for individual and team performance using corporate action plans. Give timely feedback and helpful coaching while evaluating performance on a daily basis.
· Accurately assess strengths and development needs of employees providing individualized training. Maintain documentation on each employee as to the training completed and information regarding performance.
· Maintain a professional image through appearance and actions. Crossed train staff to develop skills in every area of the office. Display initiative in all individual and team assignments.
· Demonstrate flexibility when handling customer and staff situations. Consider and assess needs of other offices by sharing staff members between offices when necessary. Demonstrate adaptability to new and changing policies and procedures.
· Anticipates customer needs and takes action to meet/exceed them. Takes personal responsibility to ensure self and staff are responding and addressing customer needs.
· Demonstrate effective organization and personal management skills. The ability to efficiently organize, prioritize and delegate daily activities for self and staff to accomplish goals
EDUCATION/EXPERIENCE REQUIRED:
· Requires high school diploma or GED. Associates Degree is preferred.
· Requires an understanding of budgets, revenue and expenses.
· Requires previous optical experience.
· Demonstration of managerial, leadership, communication and interpersonal skills.
· Completion of all required training courses.
· ABO Certification preferred.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
· Communication Ownership
· Understanding Motivation
· Sensitivity Excellence
· Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Works in a retail office environment. Weekly schedule may span across seven days, and may include nights and weekends
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region's major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. visitHenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
