Job Description
As a System Engineer II on the Upgrade Center Integrated Technologies team, you will be responsible for providing upgrade services to clients with focus on Oracle's CareAware product suite. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting.?? As a member of the Upgrade Center Integrated Technologies team you will be focused on collaboratively guiding clients with new, add-on, and optimization deployments of integrated devices in various clinical settings. This includes but is not limited to integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will adhere to implementation/upgrade best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.??
Duties and Responsibilities: ?
Consult with clients on technical design decisions??
Conduct Technical training with appropriate client resources such as Clinical Informatics, IT, Lab Analysts, and Biomed, remotely???
Adhere to established processes, methodologies, best practices for technical implementations, and documentation?
Advise on deployment strategies such as design impacts?
Engage in client support outside of standard business hours, as needed???
Establish client relationships and maintain a prominent level of client satisfaction?
Cultivate effective client relationships and planning across multiple clients??
Manage multiple work assignments to meet utilization targets?
Effectively develop knowledge of CareAware Device Integration products and services?
Consult with clients and internal teams on the deployment of hardware, software, and services.??
Consult with third party vendors and partners
Complete hardware and software installations for clients??
Support client software functionality??
Perform technical troubleshooting and issue resolution, and escalate as appropriate?
Be an escalation point for non-production issues across our products, and triage issues to Support Management as appropriate?
Responsibilities
Basic Qualifications: ?
At least 4 years of total combined higher education and related work experience, including:?
Bachelor's degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant, equivalent work experience?
Preferred Qualifications: ?
2 years' experience implementing software products in a healthcare/technology environment
Experience with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers?
Experience working with Cerner Millennium?
At least 1 year of experience working with CareAware iBus?
At least 1 year of experience working with Linux Operating Systems
At least 1 year of experience with SQL, relational databases, or other query-based languages
Experience with?inbound and outbound HL7 messaging
At least 1 year of client-facing experience
At least 1 year of experience with application of basic networking principles (DNS, TCP Connections)
At least 1 year of technical troubleshooting and problem-solving experience?
Experience or interest with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers?
Strong oral and written communication skills, including an elevated level of comfort interacting with clinical, IT, and biomedical equipment staff up to the mid-manager level??
Experience in mentoring associates or newer members of a team
Ability to adapt to fast paced or changing environments
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $24.86 to $60.63 per hour; from $51,700 to $126,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consid
