CLASSIFICATION DETAILS
DEPARTMENT: Juvenile Justice Center
HIRING AUTHORITY: Director
FLSA STATUS: Non-exempt - Overtime pursuant to Collective Bargaining Agreement
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
UNION REPRESENTATION: UAW Local 412, Unit 75 Supervisors
CURRENT HOURS AND STARTING TIME: Full-time (40 hours per week) position. The current starting time for this position will vary based on the assigned shift (days, afternoons or midnights). Evenings, weekends and holidays are required.
GENERAL SUMMARY:
Under direction, supervises the operations of the Juvenile Justice Center for an assigned shift; ensures proper care, control and security for Juvenile Justice Center residents, facility, property and programs; ensures the proper enforcement of admission and release procedures for the Juvenile Justice Center; participates in and implements designated programs for Juvenile Justice Center residents.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Oversees various programs and services to ensure the consistent applications of program services, including: detention housing, intake, resident transport, facilities and operations, staff orientation and training, food service and behavioral modification programming.
Assists in the development of behavior management programs, policies, procedures, and protocols.
Supervises staff, ensuring consistent application of all program services and policies and procedures.
Manages staff schedules, evaluates staff performance, prepares and presents employee evaluations and performance plans.
Conducts staff investigations related to facility related incidents.
Remediates employee performance issues and provides recommendations to resolve the problems.
Determines staff development needs and conducts on-going staff training.
Investigates and responds to resident grievances and citizen complaints, and if necessary, escalates to the Deputy Director or Director.
Participates in applicant interviews and oversees new employee orientation and training.
Ensures accuracy of all facility documentation.
Oversees the physical facility, security systems, and emergency systems. Coordinates with administration to ensure that the facility remains in compliance and all necessary drills and other requirements are current at all times.
Coordinates with Macomb County Facilities and Operations, contractors, and vendors regarding the facility’s needs and objectives.
Establishes and maintains cooperative relationships with residents, parents, union officials, Courts, and other outside agencies and individuals.
Maintains resident files in accordance with programs, agency, and licensing auditing requirements.
Oversees and monitors the use of restraint and seclusion ensuring proper usage and reporting.
Works a flexible schedule including afternoon, and/or midnight shifts as well as weekends and holidays.
Administers medication in the absence of assigned staff.
Assumes the duties of a Youth Specialist in the absence of required staff.
Operates an automobile to perform assigned job functions.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
- Bachelor's degree, preferably in in Psychology, Sociology, Human Services, or related field from an accredited college or university
- A minimum of three (3) years of experience in a youth detention or related facility
- A minimum of two (2) years of supervisory experience
Preferred Education and Experience
- Master's degree, preferably in in Psychology, Sociology, Human Services, or related field from an accredited college or university
- A minimum of five (5) years of experience in a youth detention or related facility
- A minimum of four (4) years of supervisory experience in a youth detention or related facility
Required Licenses or Certifications
- Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
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Crisis Prevention Intervention
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Supervisory techniques and practices that promote accountability, communication, and teamwork
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Principles of management, including program planning, development, and oversight
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Juvenile code, child welfare licensing, court rules (orders), and other statutes and ordinances pertaining to the institutional care of youth
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Residential best practices and licensing regulations as they apply to use of restraint and seclusion
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De-escalation methods
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Trauma informed systems of care
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Current trends and methods of addressing youth in institutional care
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Best practices of residential care and how to apply policy and procedure
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Knowledge of protocols and practices as they apply to interviewing and selection of staff, employee investigations, union representation, employee grievances, and disciplinary action
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Management practices that promote a professional culture of safety, security, and best practices for behavior change
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Child Welfare Licensing and Child Care Institution Licensing
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Child Protection Service Statute
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Employee evaluation and practices and protocols
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Adolescent Training
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Facility fire safety system
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Facility security systems including panel door and auditory systems and video surveillance
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Department policies and procedures
Skill in:
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Interpersonal skills necessary to develop and maintain effective and appropriate working relationships elected officials, Administrators, Department Heads, staff, union officials and the public
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Assigning, prioritizing, monitoring, and reviewing work assignments of staff
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Computer programs such as Microsoft Word
Ability to:
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Direct, organize and supervise the work of others
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Make critical decisions, and effectively manage any crisis that may impact the operations of the facility
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Recognize sensitive issues and concerns and identify the best approach
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Develop short-term and long-term employee performance plans that promote the professional and personal growth of employees
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Provide creative and flexible leadership
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Be proactive in recognizing and advocating for best practices applicable to residential care
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Use the approved restraint systems to restrain a resident
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Understand the relationship of trauma in the escalation of youth and use de-escalation to enhance safety and security
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Direct, manage and lead the work of residential staff care
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Make professional and managerial decisions within the framework of the facility mission, values, rules, regulations, and policies
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Work effectively with youth and groups of youth of varying levels of maturity
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Provide direction to residents in the completion of assigned tasks
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Conduct oneself with tact and courtesy
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Perform and document emergency drills
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Conduct group presentations and present the facility in a positive manner
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Participate in department sponsored functions as directed by the Director
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Organize workflow and maintain records
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Ensure staff are provided job-related resources including sound training and on-going oversight
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Communicate verbally and in writing in a professional, clear, concise understandable manner
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Work in an environment which embraces the county’s Dignity Campaign
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Effectively speak, write, and understand the English language
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Effectively speak, write, and understand a language other than English is preferred
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Understand and carry out oral and/or written instructions
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Accurately organize and maintain paper documents and electronic files
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Maintain the confidentiality of information and professional boundaries
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Work independently
