Job Description
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay, and so do our 30,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 as THE cloud ERP pioneer, Oracle's NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at NetSuite
At Oracle NetSuite, we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trailblazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point?
Summary:
The Project Manager will primarily be responsible for managing the delivery of NetSuite's Professional Services implementations of the on-demand NetSuite application. Under NetSuite's SuiteSuccess Methodology guidance, the resource will drive the delivery of NetSuite's Professional Services engagements according to the agreed-upon scope, time, and budget - all while ensuring the highest degree of customer satisfaction.
The Project Manager is a key player in managing, tracking, and communicating the progress of projects and ensuring the quality delivery of Oracle NetSuite's Professional Services. From Initiation through to completion, the Project Manager will be responsible for key deliverables such as Project Kickoffs, Project Plans, Change Orders, Vendor coordination, regular Status reporting and Risk mitigation activities. They will be responsible for successful completion of the professional services deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and client engagements and will work with several resources within a matrixed environment.
Critical to the success of this role will be the setting and management of customer expectations in regards to project scope, the NetSuite delivery model, stakeholder roles and responsibilities, timelines, escalation and change management processes, communication, and risk management plans.
Responsibilities include:
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining the momentum of the project
Facilitate resolution of issues and roadblocks
Provide pre-sales support
Communication to prospective and current customers the Oracle NetSuite Methodology
Be a champion and advocate for the Professional Services teams and support/participate to grow a healthy work culture within the larger organization.
Preferred Qualifications include:
Strong Project Manager role experience, including a significant portfolio of full lifecycle ERP solutions or comparable software delivery implementations. Cloud platform experience is strongly preferred. NetSuite solution experience is a plus.
At least 5 years of cumulative relevant role experience, ideally with a software vendor and/or professional services practice.
Significant industry experience working with Apparel, Footwear and Accessories and Health and Beauty oriented businesses and implementing products/applications that supports these client profiles.
Experience developing work-breakdown structures and project plans, ideally using Microsoft Project.
Excellent understanding of common industry-standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), SalesForce Management (Opportunity, Proposal, Sales Orders, Forecasting, territory management, and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management).
Strong client management and communication skills and the ability to work with customers to develop and manage an implementation plan.
Demonstrated experience in translating customer business requirements into workable world-class software solutions.
Demonstrated experience working with Sales, Account Management, and Executive stakeholders.
Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) and CAPM are a plus.
Ability to travel on a modest to moderate basis, as appropriate.
At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html
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Responsibilities
Summary
The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services implementations of the NetSuite applications. Under the guidance of NetSuite's delivery methodology, the resource will drive the delivery of NetSuite's Professional Services engagements according to the agreed-upon scope, time, and budget - all while ensuring the highest degree of customer satisfaction.
The Project Manager is a key player in managing, tracking, and communicating the progress of projects and ensuring the quality delivery of Oracle NetSuite's Professional Services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing the business requirements development, review, and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and work with several resources within a matrix environment.
From initiation through to completion, the Project Manager will be responsible for the construction, presentation, and signoffs of key deliverables such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required. S/he will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations concerning project scope, the NetSuite delivery model, stakeholder roles and responsibilities, timelines, escalation and change management processes, communication, and risk management plans.
Responsibilities include:
Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
Establish, maintain and deepen client relationships by providing results and exceeding expectations.
Deliver 5+ concurrent projects using the defined NetSuite delivery methodology.
Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum.
Identify and effectively mitigate risks.
Facilitate resolution of issues and roadblocks, escalate when appropriate.
Communicate well with all stakeholders, internal and external, including project sponsors, project managers, and project team members.
Work collaboratively with project delivery leads and project resources.
Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the project.
Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resource
