Manager of Student Outreach & Retention
Apply now (https://secure.dc4.pageuppeople.com/apply/1021/gateway/default.aspx?c=apply&lJobID=493279&lJobSourceTypeID=796&sLanguage=en-us) Job No: 23138
Department: Dean of Students/VP Stu Affairs
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Admissions, Advising/Counseling
Department: Dean of Students
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or humanresources@mtu.edu.
Job Description Summary
The Manager of Student Outreach & Retention provides non-clinical case
management services to undergraduate and graduate students with the goal of enhancing success and well-being from enrollment to commencement. This position provides support to students facing difficulties that may impact their degree completion. The manager also provides support to students as they transition from high school to college or from undergraduate to graduate programs. This position assists with student-focused policy creation and revision. The manager of Student Outreach and Retention works collaboratively with university departments, staff, and community resources to offer a holistic approach to student success.
Essential Duties & Responsibilities (other duties may be assigned)
? Provide assistance to undergraduate and graduate students with academic, personal, social, physical health, mental health, financial, behavioral or other difficulties.
? Assist and guide students through the medical withdrawal process and
coordinate their successful return to campus following a withdrawal.
? Assist and guide graduate students through parental leave and leave of absence requests and coordinate their successful return to campus.
? Provide support services and coordination for students who have been
hospitalized or are receiving ongoing medical care.
? Actively track and follow up with students who have withdrawn to encourage re-enrollment where appropriate.
? Assess and evaluate student data with the goal of proposing policy changes to support student retention.
? Coordinate appropriate and comprehensive intervention and communication
between students and university offices, academic departments, health care providers and community resources both locally and in the student's home area.
? Monitor and respond to Students of Concern and concern/complaint reports as requested.
? Manage Student Emergency Fund requests and allocations.
? Complete administrative tasks and maintain, monitor, and track records of students receiving case management services.
? Assess and evaluate services provided to students.
? Serve as an active member of the Early Intervention (behavioral threat assessment) Team and the Academic Intervention Team, referring students to appropriate support services/resources and providing active follow up to ensure they are connecting with resources and adhering to plans of action.
? Guide and support students (and their families or persons of support) in navigating university policies, procedures, and resources.
? Provide outreach, academic coaching, workshops, and tutoring to at-risk student populations throughout the semester, focusing on topics such as time management, organizational skills, exam preparation, test taking strategies, and meeting graduate school milestones.
? Maintain strong working relationships with colleagues in campus offices such as the Wahtera Center for Student Success, Counseling Services, Residence Education & Housing, Academic & Community Conduct, and Financial Aid.
? Develop and deliver presentations and workshops to provide professional
development and transitional support to students.
? Supervise student employees in the Dean of Students Office
? Manage the Husky FAN Food Pantry and assist students with food insecurity.
? Assist students experiencing housing insecurity.
? Serve as a member of the Commencement Committee.
Required Education, Certifications, Licensures (minimum requirements)
? Masters degree in social work, education, counseling, psychology, or related field
Required Experience (minimum requirements)
? At least 2 years of experience working in an educational setting with secondary or college-age students.
? Experience managing confidential and private information.
? Experience with public speaking or professional presentations.
Desirable Education and/or Experience
? Three or more years of experience as a case manager, advisor, or educator of college age students.
? Experience in crisis intervention and management.
? Knowledge of higher education academic policies and administrative
procedures.
? Experience in writing and developing academic policies and procedures.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
? Demonstrated knowledge of academic learning strategies such as time
management, organization and study preparation.
? Demonstrated ability to community with individuals across racial, ethnic, cultural, and other boundaries and styles through interpersonal, oral, written, and group presentation modalities.
? Conflict resolution skills: ability to address and resolve differences and conflict with colleagues, students, and others.
? Computational skills: ability to perform basic mathematical computations to assist with financial operations and data collection, analysis, and reporting.
? Computer skills: proficiency with word processing and spreadsheets, case management or note keeping software.
? Ability to handle multiple projects in a timely and professional manner in a fast-paced and results-oriented environment.
? Ability to promote and achieve diversity, equity, and inclusion of
multi-racial/ethnic, low-income, LGBTQ+, veteran, non-traditional, online, disability, first-generation, and others.
? Ability to work independently under limited supervision and in teams.
? Ability to make reasoned administrative and procedural decisions and
judgments on sensitive and confidential issues.
? Ability to work evening and weekend hours based on operational need.
Desirable Knowledge, Skills, and/or Abilities
? Understanding of students pursuing a degree in the STEM fields.
? Demonstrated ability to function successfully and interact with students, parents, and colleagues in stressful situations.
? Understanding of student development and learning theories.
? Event and program planning skills: ability to plan and organize
events/programs/services from conception to full execution including
identifying and addressing important details.
? Knowledge of generational college students.
? Social media experience: ability to develop and manage social media accounts
? Reporting experience: experience with Maxient software used to track,
monitor, and report services to students.
Work Environment and/or Physical Demands
? Moving small- to medium-sized boxes of materials in and out office
? The noise level in the work environment is usually low to moderate
? Fast-paced
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment: None Required
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will rec
