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Community Health and Research Center
Workforce Development
Job Summary: Under general direction, the Supervisor of Site Programs uses specialized knowledge and skills in coordination, development, planning, implementation, and evaluation to oversee assigned clinical, public health, and/or behavioral health programs at a specific site. Works closely with various Directors and Managers who oversee departments, programs and services represented at campus to ensure all are operating in accordance with guidelines and expectations. Ensures integration of programs, services, and support at campus. With guidance, seeks out opportunities to engage with members of the community and entities including community-based organizations who operate in the neighborhood and surrounding communities, and represents the organization at meetings as needed and directed.
Essential Duties and Responsibilities:
Oversee the daily operation of assigned programs to ensure all requirements are met
Ensure effective service delivery and integration of services for assigned program(s)
Provide, lead, and organize others with regards to maximizing service delivery and community engagement
Communicate with leadership about opportunities and challenges with respective programs, services, and employees at site
May supervise staff (plan, assign, monitor and manage the work of others) and oversee daily office operations
Complete annual employee appraisals
Ensure smooth and efficient delivery and provision of services that meet the expectations and needs of various stakeholders including the organization, funders, residents of the neighborhood and program clients
Support the development and implementation of program services
May supervise patient and/or client scheduling, registration, financial counseling, client records, billing and collection, data entry and cash processing
Contribute towards the achievement of organization-s strategic and operational objectives
Monitor and make recommendations to help improve operation, processes and best practices that result in improved operation of programs and services at site
Motivate and support community members and groups through publicity, outreach, public speaking, event planning and the cultivation of various types of external support and collaboration
Conduct outreach to expand client base, build relationships with community organizations, including faith-based organizations, community centers, local (city and county officials and entities), schools and service organizations
Create, manage, and operate within a specified budget in conjunction with the Fiscal Department
Train staff on new curricula required by the funders for requirements in the work plan or annual plans
Follow the funding sources requirements and/or CARF standards applicable to the services provided
Maintain current knowledge of trends in the field through self-directed professional reading, developing, and maintaining key contacts
Maintain positive community and public relations image of the department and organization
Support the Director to identify, develop, cultivate, and maintain relationships with funding sources, individual donors, and community partners
Coach and mentor subordinates
Collaborate with other functions within the organization to track, monitor and report data to assess the site-s impact
May serve on various committees, task forces, and working groups in the community as needed and directed
May assist with writing of grants including gathering data and researching information
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills, and Abilities:
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
Attend to detail, while maintaining a big picture orientation
Read, interpret, analyze, and apply information from routine reports, customer, and employee feedback
Interpret and apply policies and identify and recommend changes as appropriate
Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
Communicate effectively, both orally and in writing
Reach out to local communities and partner with other organizations and local government to deliver services to a broader audience and make an impact on lives of those in need
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships at all levels of the organization
Interpret, speak, and write in Chaldean is preferred
Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor-s degree
Master-s degree preferred
Required Disciplines:
Social Work, Business Administration, Health Administration, Public Health, Public Policy, or related field
~and~
At least 3-5 years of experience working in workforce development or a mental health, health management, business, public health, or public policy setting or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
Licensed Master Social Work (LMSW) preferred
Working Conditions:
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