Job Summary:
Work in a team environment for technical support and service functions. Responsible for installation of computer equipment, software, and client network software; troubleshooting and repair of computer hardware; support for and of telecommunications equipment; and support for network management. Maintains a high standard of customer service philosophy and responsiveness to meet the technology needs of Allegan County.
Starting Wage: $24.30 per hour, full-time with excellent benefits.
Benefits of working at Allegan County:
13 paid holidays
Potential for hybrid work schedule
Educational Assistance
Yearly wage increases
Onsite 24-hour Fitness Centers
Employee Assistance Program
And more (https://www.allegancounty.org/departments/human-resources/benefits-information)
Responsibilities and Duties:
Performs all of the duties of an Information Technology Specialist.
Serve as a team leader for technology-based projects working cooperatively on a peer level with other technical staff. Assists in the planning and organization of projects and support processes.
Coordinates the scheduling of daily computer related technical support. Makes assignments to other computer technicians based on expertise and workload.
Under the direction of the Information Technology Manager, creates and manages user accounts and system security as well as configuring other network resources.
Reports on status of current projects, help-desk calls, and other departmental statistics.
Provides next level support to the Information Technology Specialists in an effort to complete requests for services. After his/her own attempt to complete a request for service or assist another technician in completing a request for service, the Coordinator escalates the request to the department's management team.
Assists in the research, development, and implementation of new technologies.
Works with technical staff to assess the need for equipment, materials, and supplies required to perform departmental functions or improve performance in accordance with departmental goals. With appropriate approval, executes the steps to acquire such materials including but not limited to product research, order processing, and invoice reconciliation.
Responsible for maintaining proper inventory and asset management of computing equipment.
Coordinates the creation and maintenance of departmental documents such as inventories, repair records, equipment records, etc.
In the absence and inaccessibility of direct supervisors, makes day-to-day decisions to ensure that all systems and department processes remain operational and effective.
Required Education and Experience:
Associate's Degree in Computer Sciences or related fields.
Three (3) years of technical computing experience.
One (1) year of experience of medium to large networks in multiple buildings connected via fiber.
CompTIA Network+ certification or equivalent networking focused training.
Microsoft Certified Professional certification.
Preferred Education and Experience:
Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization Report (https://www.allegancounty.org/home/showpublisheddocument/2194/637688944421430000) is available on our website.
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