Position Title: Sr Sales Engineer (P4)
Company Summary
Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demandconnecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, were an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through ourConnected by Goodprogram. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Position Summary
Sr Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts. Sales Engineers assess potential application of company products or services and design solutions that meet customer needs.This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.
This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.
Essential Job Functions
Uses technical knowledge of product offerings to support and build sales
Interfaces with customers to determine technical requirements and expectations
Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Crown Castle capabilities.
Designs viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)
Assist Sales Executives with ICB development and review, and assembles required data and initiates Complex ICB process
Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients.
Communicates customer feedback to Product Management for future product developments
Researches and presents reports showing potential customers the cost benefit of purchasing company products or services
Reviews and validates all service orders before being submitted for implementation. Participates in service order kickoff meetings to ensure smooth service implementation.
Develop and deliver appropriate ad-hoc training for market, including new product and new technology
Help to ramp up other Sales Engineers
Performs other support duties, as assigned
Education/Certifications
Bachelors degree or equivalent experience
Experience/Minimum Requirements
Minimum 5 years experience supporting telecommunications servicesto Enterprise accounts
Requires a professional demeanor with strong communications skills verbal and written
Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software
Other Skills/Abilities
Experience with CRM tools
Strong technical understanding of Fiber Optic characteristics, such as impact of dB loss, latency
Strong technical understanding & exp. w/optical transport solutions such asDWDM and SONET
Strong technical understanding of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731
Strong technical understanding of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6
Strong technical presentation skills (development and delivery)
Organizational Relationship
Reports to: Manager Sales Engineering
Title(s) of direct reports (if applicable): N/A
Work Plans: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.
#LI-SD1 #LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Sales
